Job Description

Job Summary

My Hope Housing CIC is seeking an experienced Receptionist with excellent communication and written skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our customers, you'll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.

Desired skills and personal qualities

Communication skills Written skills IT skills Organisation skills Customer care skills Administrative skills Number skills Ability to use Initiative and work independently

Job duties (FULL SECTOR TRAINING WILL BE GIVEN TO THE SUCCESSFUL APPLICANT)

Meet and greet clients at the front desk Day-to-day office tasks Answering calls and directing calls to relevant staff members Completing paperwork and online forms Assisting with scanning and filing documents Sending and responding to emails Assisting with creating marketing content Completing further tasks such as bookkeeping Contact landlords to book & log for repairs and payments Contact tenants and deal with their enquiries Ensure the office and reception are always clean (housekeeping duty is obligatory) Access to google drive and CRM system

System

To have a basic knowledge of Word, Excel, Outlook, Google Drive and know how to locate various documents. To understand telephone systems

Security:

Must handle sensitive and confidential information with discretion (e.g., visitor details, staff schedules, internal documents) Monitor and manage access to the office

Requirements

Strong communication and interpersonal skills A passion for customer service and a friendly, approachable manner Good Organisational skills and attention to detail Ability to work independently and as part of a team Previous reception or front-of-house experience is desirable but not essential

Desired skills and personal qualities

Communication skills Written skills IT skills Organisation skills Customer care skills Administrative skills Number skills Initiative

Qualifications

GCSE or equivalent English (Grade 5/C) desirable
It would be beneficial to send your

CV

to

recruitment@myhopehousing.org.uk

Job Types: Full-time, Apprenticeship

Benefits:

On-site parking
Schedule:

Monday to Friday
Work Location: In person

We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.

Job Types: Full-time, Permanent

Pay: 13.00 per hour

Expected hours: 35 per week

Ability to commute/relocate:

Birmingham B12 8LF: reliably commute or plan to relocate before starting work (required)
Application question(s):

What is your experience? Why did you apply for this job?
Education:

GCSE or equivalent (required)
Experience:

Office: 1 year (required)
Language:

English (required)
Work Location: In person

Application deadline: 28/07/2025
Reference ID: 1150
Expected start date: 04/08/2025