Job Description

Job description

Who is On Verve?

We bring a fresh approach to the guest services sector by providing service with enthusiasm through our dedicated team of DayMakers. Our solutions have been designed for both Guests and Employees and incorporate the latest workplace trends. Our core ethos is to be the 'makers of someone's day'.

Summary of the role:

We are looking for an enthusiastic and proactive corporate receptionist to join our team at one of our client's prestigious sites in Birmingham. The role will form part of the talented on-site reception and help desk team ensuring that we are delivering a warm, professional welcome to every guest and employee that enters the building.

Ideally you will have a background in Reception, Retail, Facilities or Hospitality, with experience in a corporate environment, where you will be required to think proactively and multi-task various administrative projects.

Main Duties:

Giving a ridiculously amazing service to tenants and guests by being you! Creating and giving a warm welcome to every visitor, employee, and client Inbox Management and support every enquire until a solution has been found Meeting room allocation for internal clients Liaise with the Occupiers to ensure visitors have a smooth entry to their visiting company Work co-operatively with staff and facilities management contractors/cleaners. Ensure any form of visitor registration takes place/ issuing passes Take ownership of client floors and the surrounding areas to create the best user experience Help to resolve unexpected issues that could affect the guest experience Ensure internal events run smoothly with the ability to support in the event management process Undertake project work in periods of low demand. This may include, but is not limited to, administrative tasks

Qualifications:

Experience within Customer Service - preferably within the corporate sector Exceptional written and oral communication Good Interpersonal/people skills - this is a lone working role Excellent time management skills Enjoys change - no two days are the same Ability to use initiative to manage workload Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints. Attention to detail Excellent IT skills within Microsoft Suite (Outlook, PowerPoint, Excel, Word, Teams) and Canva
Job Types: Full-time

Salary: 13.50 - 14 per hour

Expected hours: 37.5 per week

Ability to commute to Birmingham City Centre

Experience:

Customer service: 1 year (required) Administrative experience: 1 year (preferred)
Job Types: Full-time, Temp to perm
Contract length: 12 months

Pay: 13.50-14.00 per hour

Benefits:

Employee discount Life insurance Referral programme
Experience:

Customer service: 1 year (required) Administrative experience: 1 year (preferred)
Language:

English (preferred)
Work Location: In person