Job Description

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Ideal candidate speaks other language urdu/mirpuri

Job Responsibilities:

Administration

To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Maintenance of filing systems and data input according to protocol for reports from outside agencies Filing of letters /reports when requested. Filing of letters/pulling of notes when requested Fax and photocopy as requested Scanning of letters and reports when requested Summarizing of new patient records in accordance with summarizing protocol

Reception

Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Respond to all queries and requests for assistance from patients, practice team, hospital and visitors or refer to appropriate person

Appointments

Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests Ensure effectiveness of appointment system and monitoring flow of patients in the surgery.
1

Computer

Registrations of new patients - computer data entry and medical records. Making full use of practice computer system taking into account protocols Process patients change of address - computer data and medical records (have knowledge of practice area. Process repeat prescription request in accordance with practice guidelines.

Telephone

Have working knowledge of telephone system, during and after hours. Answer the telephone and make calls as required in a polite manner, taking messages as necessary and as directed

Other Tasks

Ensure building security - have thorough knowledge of doors/windows/alarm. Making of drinks (rota system) or when requested by senior member of staff Any other tasks allocated by managers

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
2

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified.
Job Type: Part-time

Pay: 12.21 per hour

Work Location: In person