Job Description

Receptionists required - Permanent position, part time hours available.

We are looking for receptionists to join our busy, friendly team working across our three sites.

You will need to have good organisational skills, excellent telephone and communication skills as well as being a good team player. Experience of working in a GP practice would be preferred, however, full training will be provided to the successful candidate during our comprehensive induction programme. Flexibility is requested to cover for holidays and absence.

We offer a variety of in-house training sessions as well as regular reception and whole team meetings alongside regular opportunities to enjoy social evenings and events with the whole team. Car Park facilities are available.

The hourly rate of pay is 12.21 per hour reviewed at first appraisal. We offer 4 weeks annual leave (rising by one day per year of service up to 5 weeks after 5 years' service) plus bank holidays (pro-rata for part time). The NHS Pension Scheme is available for you to join.

The closing date for applications is Friday 19th December with interviews held shortly after this date. If a number of applications are received prior to this date, the advert may close sooner. The position is to start as soon as possible.

To apply, please click the "apply for this job" button on this page and submit your CV and details of your experience. For an informal discussion about the role, please contact Lucy Jones on 0121 426 2030.

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a professional, courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Working as part of a team

Job Responsibilities:

Reception

Front line duties - Receiving of patients both face to face and by telephone

Assisting with members of the practice team

Be able to cover all reception duties as necessary

Updating surgery forms and photocopying when required

Any other duties as required

Over familiarity with patients is not acceptable, a polite, professional manner at all times

Appointments

Process appointment requests for today, future appointments from patients by telephone and in person.

Computer SystmOne Clinical System

Participate in audits where appropriate

Telephone

Answer the telephone in a polite and professional manner

Courteous manner at all times

Have a working knowledge of a telephone system, protocol for out of hours cover

Cover for colleagues when necessary

Administration

To have a thorough knowledge of all Practice procedures

To work in accordance with written protocols

Photocopy as requested

Co-ordinate clinics, send patient letters

Record all Significant Events that may occur, recording on GPTeamNet (intranet system)

Updating of computerised medical notes as necessary

Confidentiality:

Direct patients away from the desk after booking in or making an appointment

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Apply practice policies, standards and guidance

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health & safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carer's and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carer's and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Mandatory Attendance to Protected Learning Time sessions/Safeguarding, E-learning and CPR

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

Work effectively with individuals in other agencies to meet patients' needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise people's needs for alternative methods of communication and respond accordingly

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Attend regular Practice Meetings

Whistle blowing: Any concerns or issues that may require attention should be reported to the Practice Director in the first instance, thereafter the partners.

Job Types: Full-time, Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Free flu jabs Free parking On-site parking Sick pay
Work Location: In person