Job Description

Come and Join our friendly team of receptionists who provide a warm and efficient first point of contact with all visitors of the hotel, including at the front desk face-to-face, via telephone and written communication providing the excellent customer service we have become known for.

Role of the Receptionist:

Providing professional and friendly service to our customers, ensuring the standards of customer care, friendliness and politeness are met

Answering telephone and enquiries at the front desk. Checking guests in and out

Dealing with customer enquiries and referring to relevant department

Taking reservations, calculating room rates and putting reservations into our systems

Dealing with amendments and cancellations

Handling customer complaints Preparing reservation confirmation letters and dealing with reservation queries

Daily banking

Co-ordinating guests' requests with other departments

Experience / Skills of the Receptionist:

Friendly and professional manner

Clearly spoken and good telephone manner

Exceptional communication skills both verbally and written

Excellent customer service skills

A high standard of personal presentation and professionalism

Experience as a receptionist in a 3-star hotel or above is desirable but not essential

Excellent attention to detail

Basic computer literacy including the use of Microsoft Outlook, Word, and Excel The ability to be calm and well organised, even when working under pressure

Working Hours:

Full-time 40 hours per week, working 5 days out of 7 (including evenings and weekends).

Location:

Blakeney, Norfolk

Contract type:

Permanent

Benefits:

Working with a great team, development opportunities, use of leisure facillities.


INDFOH