Job Description

FUNdays Club is about more than providing childcare. Our service is a guilt-free way for parents to spend time away from their children while providing them with new, memorable, and creative experiences.

We are looking for a bright and friendly person to join our team and help support families through our Welcome Desk. Our ideal person would be:

A team player Able to work well in busy environments Great with names and faces Energised through social interaction Eloquent and efficient with IT communications (mobile and email) Quick to learn IT systems

Job Purpose

To provide a professional, welcoming, personable service to our families, focusing on our parents/carers to support them with enquiries, bookings, payments, handover of children and general customer service. To support club staff with: club administration, general running of the club and social media posting.

Hours:

Monday to Friday 2.30pm to 5.30pm (option to not work Fridays) + 1 hour flexible 16 hours Term-time only

What we can offer:

95% discount and priority booking on childcare all year for 4 to 11 year olds The opportunity to progress within the team through our internal career pathway and internal promotion ethos. Regular mentoring and development External training courses and development An inclusive ethos that believes everyone can add to the idea of learning and childcare Additional holiday for work milestones Monthly social events

Key Responsibilities

Customer Relationship Management (CRM)

The receptionist is responsible for supporting our families by:

being a central point of contact for our families whilst following agreed communication protocols in person and on the phone, email, text and messaging systems as set by the Head of Communications and/or Head of Operations; directing communications to appropriate staff where necessary; being on our welcome desk where children are collected and using these opportunities to celebrate the service provided during handover; ensuring the welcome desk is tidy and presented as agreed by Head of Communications and Customer Relations; manage and update parent/carer accounts on the online booking system and CRM systems; taking and posting photos and videos on social media whilst paying particular attention to GDPR, data protection and permissions; providing relevant content for club newsletters.

Administration and Club Running

The receptionist supports the Site Leader by:

supporting the management of the club register for children arriving and leaving whilst following missing child procedures;*
dealing with basic, low level first aid of children;*
helping with displays, labelling, a-boards and presentation of the club;*
using a range of IT systems to support the administration of the club;*
being alert on radio communications;*
and other reasonable administrative duties.*

Sales

The receptionist ensures increasing sales by:

being parent/carer sales focused; ensuring continued sales through face to face, phone conversations and messages using scripts, sign up forms and T&Cs forms; supporting the Head of Communications and enacting any sales strategies.

Culture and Ethos:

The receptionist sets a example to other staff by:

fostering an atmosphere of mutual respect and always demonstrating the behavioural and equal opportunities policies of the organisation at all times by challenging inappropriate or discriminatory behaviour and language by staff; promoting, modelling and enacting the vision, value, mission and brand statements of the organisation; and supporting other staff as required from arising reasonable duties.

Start Date:

asap

FUNdays Club is commitment to Safeguarding children. This post is subject to a fully up to date Enhanced Disclosure and Barring (DBS) check and rigorous safer recruitment procedures.

FUNdays Club is committed to equal opportunities and welcomes applications from all regardless of ethnicity, disability, religious or non-religious affiliation, age, gender identity, sexual orientation or marital status.

Job Types: Part-time, Permanent

Pay: 12.95-13.43 per hour

Benefits:

Childcare Company pension Employee discount Free parking Referral programme
Language:

English (required)
Work Location: In person