Job Description

We're looking for engaging people with good problem-solving skills that can deliver excellent service that our guests will love. Previous hotel reception experience is a must, & ideally you will be someone comfortable multi-tasking their way through a busy shift, dealing with an array of different guest needs & wants.

Our guests stay 7 days a week so we need someone who is available to work a variety of shifts which may include the odd overnight shift (to cover holidays, sickness etc).

As a Hotel Receptionist, your main role will be:

Delivering excellent customer service to our 138 bedrooms-worth of guests

Manage all requests we get from guests in a helpful & professional manner

Contribute fairly to the teams workload on each shift to ensure seamless service for each guest

The ideal candidate will have:

Previous hotel reception experience in a hotel environment using Opera CLOUD

Excellent problem solving & multi-tasking skills

Confidence, professionalism and an engaging personality

Exceptional attention to detail & a passion for the industry

About the Hotel

Located in the heart of the Black Country, the Copthorne Hotel Merry Hill-Dudley sits peacefully overlooking the picturesque Canal Marina. The hotel offers 138 modern guest rooms that combine Standard, Club and Suite accommodation. Guests staying in Suites or Club rooms can enjoy 'club benefits' which include complimentary refreshments, a bathrobe, slippers, early check-in and late check-out.

Faraday's Restaurant is a modern and relaxed place to dine with a backdrop of the beautiful Canal Marina.

The hotel provides 11 function rooms that cater for a variety of layouts such as boardroom, theatre, banquet and reception. The Earls Suite can cater for up to 600 guests and comes complete with a private entrance, reception, bar and cloakroom. All rooms feature audio-visual equipment and have Wi-Fi connectivity.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng's Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

Life Assurance

Cash Health Plan cover option available

Career development pathways and regular salary reviews

Employee Discounted Accommodation and F&B discounts worldwide!

Apprenticeship/Placement/Training opportunities

Meals Provided on Duty

Free / subsidised car parking

Social Events, Wellbeing and Team Activities

Uniform (Laundry / Dry Cleaning for Uniform)

Length of Service related holiday scheme

Recommend a Friend Scheme

... and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

If this sounds like the perfect opportunity for you then please, apply now!

Job Types: Permanent, Part-time

Pay: Up to 15,238.08 per year

Expected hours: 24 per week

Benefits:

Discounted or free food Employee discount Free fitness classes Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Referral programme
Experience:

hotel receptionist: 1 year (preferred)
Work Location: In person