Job Description

Job Summary

Brighton College are seeking to appoint a Receptionist on a full-time, permanent basis.

Main Purpose of the Role:

The purpose of the role is to ensure the smooth running of Reception, including the College Switchboard. This position plays a key role in presenting the professional face of the College. With the other members of the Reception team the successful candidate will be "front line" for enquiries from parents, pupils, visitors and staff, acting as a support to the Senior Receptionist

General Duties and Responsibilities

Managing the switchboard, dealing with calls in a professional and friendly manner. Welcoming visitors, parents, staff and pupils managing their queries effectively. Accurate message taking and recording for distribution. Arranging taxis for visitors, pupils and staff. Providing tea and coffee for visitors and staff as required. To manage the safe return home of pupils at end of day via taxi/in liaison with the Head of Transport. Assisting with pupil registration using the College database. Franking and arranging for post to be couriered. Distributing post to relevant pigeonholes on campus. Assisting with providing a Box Office facility for College and outside events. Assisting with the keeping of various records - pupil absence/lateness, telephone lists and fire records etc - and updating the switchboard etc. Ordering and managing stationery and other supplies. Alongside the Senior Receptionist act as Deputy Fire Marshall during evacuations. Managing confidential information with discretion. To provide administrative support to other departments during the holidays as required. Assisting on up to 8 Saturdays per academic year with Admissions events including Open Mornings and other College events, with time off in lieu. Assisting with various conferences which may require an earlier start than normal hours. Any other reasonable management request.

Person Specifications

The successful candidate will have experience in the following areas:


Excellent interpersonal and customer-facing skills, with a focus on delivering a 'five star' customer service. Welcoming and calm manner, with an ability to deal with people at all levels. Comfortable working in a busy customer-facing environment at all times. Aware of the responsibility of representing the College to staff and visitors on the front desk. Excellent literacy skills. A collaborative team player. Initiative and ability to work unsupervised. Ability to cope with a busy routine and to multitask. Understanding of the continuous need for confidentiality, tact and discretion. Smart and appropriately formally dressed. Dependable with a strong work ethic and professional attitude. Technical Skills Working knowledge of Microsoft Word and Excel. Typing speed of 40 wpm (minimum). Previous experience of working with databases. Previous experience working as a receptionist / hotel front of house would be an advantage. Knowledge of iSAMS (school database) would be an advantage, but training will be provided.

Technical Skills

Working knowledge of Microsoft Word and Excel. Typing speed of 40 wpm (minimum). Previous experience of working with databases. Previous experience working as a receptionist / hotel front of house would be an advantage. Knowledge of iSAMS (school database) would be an advantage, but training will be provided. A good understanding of the principles of safe data management (GDPR).

Hours of Work

The successful candidate will be required to work 37.5 hours per week. During term-time (35 weeks), the working hours would be 9.00am to 5.00pm on Mondays and 10.00am to 6.00pm Tuesday to Friday inclusive, with a 30-minute unpaid lunch break each day. Outside of term-time (17 weeks) the working hours would be 9.00am to 5.00pm Monday to Friday inclusive, with a 30-minute unpaid break. Occasional weekend work will be required to support College Open Mornings and Events, in which time in lieu will be given.

Remuneration

The salary for this role will be 26,247 per annum.

Holidays

23 days, plus bank holidays increasing to 28 days plus bank holidays after 2 years of service.

Benefits

Contributory pension scheme with matching contributions from the employer up to 9%, which all eligible employees will be automatically enrolled into within three months of commencement of employment. Life Cover is provided whilst working at Brighton College after successfully passing probation period. Complimentary lunch is provided. Free tickets to the College's music, dance and drama performances. Job specific learning and development programme available to all employees. Employee benefit and discount platform.

Wellbeing

Subsidised gym membership for the School of Science and Sport is available, which includes access to yoga and pilates classes, meditation sessions and use of the gym and swimming pool. Personalised health and wellbeing consultations. Generous sickness policy. Access to books, magazines and DVDs from the College Library. Comprehensive wellbeing package.

Safeguarding and Equal Opportunities:

Brighton College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure, the receipt of satisfactory references, the College's pre-employment medical questionnaire, relevant original ID documentation and examination certificates. The post is exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children. The College is committed to ensuring that the recruitment and selection of staff is conducted in a manner that is systematic, efficient and effective and promotes equality of opportunity. Our full equal opportunities policy is available on the 'Careers' page of our website.

Category

Support Staff


(Support Staff)

Vacancy Type

Permanent/Full Time

Salary

The salary for this role will be 26,247 per annum.