Job Description

Job Ref:

MOL1255

Branch:

Mollie's Motel Diner Bristol

Location:

Mollie's Motel Diner Bristol , Bristol

Salary/Benefits:

Pay Rate 10.50 to 12.41 per hour

Contract type:

Permanent

Hours:

Full Time

Posted date:

25/08/2025

Closing date:

27/09/2025

WE ARE MOLLIE'S

Innovatively designed by Soho House, Mollie's is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie's was born in America - an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We've borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there's nothing old-school about Mollie's. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie's has already been named as the 'Best Budget Hotel' in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food Drink Awards, and was awarded the Catey Award for Best Use of Technology.



Following the success of its first site, a motel, diner drive-thru in Oxfordshire, it launched its second motel diner in Bristol in 2021. A third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new 'budget-luxe' sector in the travel and leisure industry.



Mollie's is now on the hunt for hardworking, enthusiastic Receptionist to join our team and build a successful career with an inventive, high growth brand at the forefront of the hospitality sector.

OUR PEOPLE

The Mollies' team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie's and love to work collaboratively as a team to enhance the guest experience at every opportunity.



We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.



You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.



Mollie's is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie's.

THE ROLE

Our Receptionists are warm and welcoming and quality service focused, passionate about exceeding guest expectations and work effectively as part of a team.

Required Skills and Qualifications

Excellent verbal and written communication skills Strong interpersonal skills with a welcoming and service-oriented attitude Ability to multitask and work under pressure in a fast-paced environment Good problem-solving and conflict-resolution skills Attention to detail and organizational skills Flexibility to work shifts, including evenings, weekends, and holidays

Key Responsibilities

Greet all guests with warmth and professionalism upon arrival and departure Perform check-in and check-out procedures efficiently using hotel management software Manage reservations and room assignments, including walk-ins and last-minute changes Handle incoming calls and emails, respond to guest inquiries, and take bookings Maintain accurate guest records and process payments and invoices Provide guests with information about hotel services, facilities, local attractions, and directions Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved quickly Handle guest complaints or concerns calmly and professionally, escalating when necessary
Due to licencing laws, You must be 18 or over for this role.

BENEFITS

Pay Rate 10.50 to 12.41 10% Tronc Scheme Mollie's Career Pathway programme including Paid qualifications Enhanced Company Maternity, Paternity and Adoption leave Company sick pay Free on-site parking Hospitality Rewards (Discounts Platform) Celebration Day- additional day of leave after three years of service Complimentary meal every shift Unlimited free tea, coffee, and soft drinks every shift Discounted food and accommodation 24-hour access to our wellness programme Discounts on GHD and Cowshed products Length of Service Rewards Monthly awards scheme Up to 500 refer a friend scheme Birthday Reward

Make yourself at home at Mollie's Bristol: 123 rooms designed by Soho House, a pop of colour, a dash of Conran, friendly lobby work spaces (help yourself to coffee - our own blend), cocktails, mocktails, masses of free parking, EV charging and a handy distance from the city. The Gloucestershire countryside is right on the doorstep.



In the diner next door, a big juicy dollop of classic Americana...all-day eggs, brunch, lunch, dinner, a buzzy open kitchen, a heated terrace, the Mini Mollie's kids' menu. Just passing? For those on the road, we've added a Mollie's fast-track Grab Go. You're welcome.



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