Job Description

We are looking for an enthusiastic, part-time Receptionist to join our busy hospital for 20.75 hours per week, on a shift pattern. You will be required to cover main Reception and Outpatient Reception, as required, including weekends and bank holidays.
Previous applicants need not apply.
Main duties of the job

• Work as part of a team providing a reception service across both Main Reception and Outpatient Reception including being the initial point of contact.
• Answering telephone calls and redirecting as appropriate
• Book in patients for their appointments
• Meet and greet in an open and welcoming manner
• Work to a shift pattern including weekends and bank holidays
• Prioritise workload on a daily basis
• Use various computer systems including Microsoft Office and Medway

About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
18 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year pa pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
387-M2227-TJ-A
Job locations
South Bristol Community Hospital
Hengrove Promenade
Bristol
BS14 0DE
Job description
Job responsibilities
For more information regarding this role please refer to attached job description and person specification. Job description
Job responsibilities
For more information regarding this role please refer to attached job description and person specification.
Person Specification
Knowledge and Experience
Essential

• Keyboard skills
• Experience in working as a team as part of a multi-disciplinary department
• Microsoft Outlook email
• Experience of working in a team
• Good IT skills

Desirable

• NHS experience
• Expereince of patient administration system-Careflow
• Knowledge of the Patient Information System

Skills and Abilities
Essential

• Organisational skills
• Good communication skills face to face and by telephone within a customer focused environment
• Ability to liaise with colleagues at all levels
• Attention to detail
• Willingness to learn new sysems quickly

Qualifications and Training
Desirable

• GCSE ' '0 Level or equivalent
• NVQ Customer Care

Aptitudes
Essential

• Attentive
• Positive and Welcoming
• Caring
• Can Do Attitude
• Flexible
• Problem Solver

Person Specification
Knowledge and Experience
Essential

• Keyboard skills
• Experience in working as a team as part of a multi-disciplinary department
• Microsoft Outlook email
• Experience of working in a team
• Good IT skills

Desirable

• NHS experience
• Expereince of patient administration system-Careflow
• Knowledge of the Patient Information System

Skills and Abilities
Essential

• Organisational skills
• Good communication skills face to face and by telephone within a customer focused environment
• Ability to liaise with colleagues at all levels
• Attention to detail
• Willingness to learn new sysems quickly

Qualifications and Training
Desirable

• GCSE ' '0 Level or equivalent
• NVQ Customer Care

Aptitudes
Essential

• Attentive
• Positive and Welcoming
• Caring
• Can Do Attitude
• Flexible
• Problem Solver