Job Description

JOB DESCRIPTION

Post: Receptionist

Responsible to: The General Practitioners in Partnership

Under Supervision of: Reception Manager

Salary Grade: Bridge Surgery Pay Scale - 12.21

Job Summary: Receive, assist and direct patients in accessing the

appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

1. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

2. Deal with all general enquiries, explain procedures and make new and follow-up appointments asking patients to confirm their address when they make an appointment and take appropriate action when informed of any change of address.

3. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

4. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

5. Enter requests for home visits onto the computer, ensuring careful recording of all relevant details and when necessary contact doctor/duty doctor with any late requests.

6.Action repeat prescription requests in accordance with Practice guidelines and ensure that they are ready for collection by the patient within 48 hours.

7. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Keep adequate records of petty cash transactions.

8. Sort and distribute mail as per protocol. Send faxes and photocopy as requested.

9. Retrieve and re-file paper medical records as required.

10. Maintain supplies of stationery available in reception area, purchase stamps and post mail.

11. Make drinks for doctors and other staff and participate in washing up rota.

12. Leave working area tidy and ready for incoming colleagues. Handover/leave information regarding unsolved or urgent problems. Log off computer at the end of each shift.

13. Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients including restoring the telephone service.

14. When last to leave at the end of the day, ensure that the building is totally secured, the'out of hours' telephone message is on, internal lights are off and the alarm is activated.

15. Attempt to maintain good rapport with patients at all times.

16. Maintain strict confidentiality at all times regarding all dealings of the practice.

17. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Job Type: Permanent

Pay: From 12.21 per hour

Expected hours: 20 - 30 per week

Benefits:

Company pension Health & wellbeing programme On-site parking
Work Location: In person

Application deadline: 10/08/2025