Job Description

ABOUT CSVPA

Cambridge School of Visual and Performing Arts (CSVPA) is one of the UK's leading providers of Art & Design, Drama and Music pathway and higher education programmes. Since 1985, CSVPA has been a specialist arts foundation school, and over time has grown its portfolio to include undergraduate degrees and a master's preparation programme. Our unique and personalised approach to creative learning has given students the opportunity to develop their skills, build their confidence and progress onto some of the most prestigious Art & Design schools, music conservatoires and world-renowned drama schools.


CSVPA is part of CATS Global Schools, a leading education group committed to inspiring the next generation of world shapers.


The group brings together 16 institutions that provide students around the globe with the education they need to develop real-life skills for the future. Our dedicated team of pioneering, persevering people, including teachers and welfare specialists, work together to create a positive environment so that every student achieves their full potential.



This is a part time role based at our Sturton Street Campus. The hours are Monday to Friday 4.30pm until 8pm and Saturday and Sunday 11am until 6pm.



OVERVIEW OF THE JOB

The Receptionist will provide a friendly, welcoming atmosphere to all visitors, staff, and students. They will ensure that the College's front desk operations always present us in a very high-quality light, reflecting our position as a first-class provider of international education.

The position requires a caring and welcoming attitude and a very high level of customer service.

The role is one that requires a degree of adaptability and flexibility as the Receptionist will be on duty at times when many other members of staff are not working, such as evenings and weekends.

During less busy times, the Receptionist will help out as part of the College's general admin support team.


REPORTS TO

You will be directly responsible to the Head of Student Administrative Services. You will work within the framework set by and under the general direction of the Rector.


LOCATION

This role will be based at CSVPA in Cambridge.


MAIN RESPONSIBILITIES OF THE JOB

The following section outlines a more detailed but not exhaustive description of the duties pertinent to this post:


Take a lead in maintaining a professional and friendly atmosphere in the reception area, ensuring it is a welcoming and comfortable place to work, and for people to visit.

Ensure the reception area is kept neat, tidy and presentable at all times.

Welcome students, staff and visitors to the college with a positive and professional manner.

Ensure visitors have completed the sign in and out procedures at reception, are provided with the appropriate visitor badges, and that they are returned at the end of their visit.

Ensure all visitors are met on arrival by appropriate staff and are supervised throughout the duration of their visit whilst onsite.

Check and ensure that all students and staff are wearing their CSVPA ID card before they enter the campus.

Sign students in and out

Deal promptly, politely and efficiently with all enquiries at reception (either in person, by telephone, or by email) using prioritisation skills.

Offer general help and advice for students as needed when they call at reception.

Communicate any messages taken to the relevant recipient promptly.

Deal with all initial 'walk-in' enquiries and contact the appropriate staff to assist.

Deal with any incoming post, ensuring parcel deliveries are signed for, and storing them in a safe location for the receptionist to distribute.

Assist with DHL collections

Book Panther taxis as needed for staff and College members.

Book rooms when requested by staff/students.

Complete regular patrols of college campus to ensure the security of the buildings and residents in accordance with college procedures.

Offer basic 'welfare' advice and 'first aid.'

Help ensure that College rules are adhered to.

Liaise with Boarding, with student present, and assist with extending permission slips/exeats.


PERSON SPECIFICATION


Good general IT skills, including the ability to navigate a database system.

Good level of literacy and numeracy.

Excellent customer service and communication skills.

Ability to relate to young people.

Ability and willingness to work in a multi-cultural environment along with being. internationally aware and culturally sensitive.

Projects a friendly, helpful and professional image, whatever the circumstances.

Ability to work as a team member and lead by example.

Comfortable working with the minimum of supervision.

Friendly, with a professional telephone manner

Proactive, flexible and reliable

Uses their initiative to take charge in an emergency and make sound decisions within established procedures.

BENEFITS

Cycle to work Scheme

Tech Scheme

Car Scheme

Free flu vaccine through Healthshield

Free eye tests

Financial wellbeing support via WageStream

Employee Assistance Programme

Group income protection

GP24: GP Access for all

Health Cash Plan

Death in Service

Long service awards

Employee referral scheme

Enhanced Maternity and Paternity pay

ABOUT CATS GLOBAL SCHOOLS (CGS)

CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada, and China.



Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.



We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.

OUR COMMITMENT TO INCLUSION AND DIVERSITY

We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People We pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools and employer of choice for all.

SAFEGUARDING

CGS is dedicated to safeguarding and promoting the welfare and well-being of children and young people. As such, appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained. Shortlisted candidates will be subject to online checks which may include social media.


#INDCATS1