Job Description

Job Ref:

DAL3679

Branch:

Clayton Hotel Cardiff

Location:

Clayton Hotel Cardiff, Cardiff

Salary/Benefits:

Competitive Salary

Contract type:

Casual

Hours:

Part Time

Shift pattern:

Mixture of early 06:45 to 15:15/ Mid 10:45 to 19:15 / Late 14:15 to 22:45

Hours per week:

16

Posted date:

29/12/2025

Closing date:

11/02/2026

Receptionist

Providing a warm welcome to our guests. this position is for 2 days a week casual role within our reception team at Clayton Hotel Cardiff.

Benefits

Free employee meals on duty 50% Off FB in all properties EUR/60 employee rate on rooms for all Dalata-owned hotels 30% off Friends Family rate Extra AL day for every year worked (5 days to a maximum of 5 days) Employee Assistance Programme. Pension access (Ask your HR Manager for local pension information) Development Opportunities through our Dalata Academy- support your career journey Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Job:

Greet and welcome guests as they arrive at the hotel. Register guests and process their payments. Respond to any inquiries guests may have about in-house facilities and local tourist information. Ensure the security of room keys. Update all guest information in the computer system. Take and confirm reservations for guests

What You'll Need:

Excellent customer service skills. Ability to work independently and take initiative. Outstanding communication skills. Capability to remain calm and perform well under pressure. Experience in 3/ 4-star hotel is desired but not essential

About Us

Clayton Hotel Cardiff is a 4 star hotel located in the heart of Cardiff city at the bottom of St.Mary's Street. Location is everything at Clayton Hotel Cardiff, with the train and bus stations only a stone's throw away and the city's famous Principality Stadium only a short walk. Clayton Hotel is Cardiff's largest hotel boasting 216 bedrooms, 7 modern meeting and conference rooms all with natural daylight and A la carte restaurant and bar, all with beautiful panoramic views of the capital city. This an exciting time to join our Group and to be a part of a team, as we continue to expand throughout the UK and Ireland.

We want our people to be as individual as our hotels, to bring their own personality, character and enthusiasm ensuring the experience we provide is always warm, welcoming, genuine and friendly.

Dalata Hotel Group - we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.



Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.



Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.


At Clayton Hotel Cardiff, everything we do is a little more personal.



Located in Cardiff city centre, it's a place that has everything from food, culture and entertainment. Clayton Hotel Cardiff is located on St Mary Street, a short stroll from the city's most famous shopping centre, St. David's Shopping Centre. Explore Cardiff Castle, enjoy a picnic in Bute Park, join a walking tour of the city or explore a little further afield to Cardiff Bay by foot or boat, the City is yours with all kinds of options.