Job Description

The Cottons Medical Centre

- Receptionist

JOB TITLE: RECEPTIONIST/CARE NAVIGATOR

RESPONSIBLE TO:

Practice Manager/Deputy Practice Manager

RESPONSIBLE FOR:

Reception / Administration duties

JOB PURPOSE: Previous Experience in NHS ideally.

Greeting patients and visitors in an efficient and courteous manner

Provide an effective and polite telephone enquiry service Proactively communicate information between relevant patients, doctors and professionals

MAIN DUTIES AND RESPONSIBILITIES

1.

Greet patients and visitors to the practice.

2.

Book in patients and visitors inline with practice appointments and visitors procedures.

3.

Respond and/or redirect all patient and visitor requests accordingly.

4.

Ensure computerised appointment system is up-to-date.

5.

Booking, amending and cancelling patient appointments.

6.

Distribution of completed prescriptions.

Answering incoming telephone calls, ensuring calls are documented and redirected

7.

accordingly.

Ensure fax machine is operating correctly and prior to close of Practice in the

8.

evenings/weekends has adequate paper supply.

Ensure up-to-date maintenance of both computerised and manual filing systems (i.e.

9.

patient notes).

This job description is not exhaustive and may be adjusted periodically after review and

10.

consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

Work safely at all times in accordance with Legislative requirements and Practice Policy

11.

and Procedures.

Prepared by: _____________________________________________________________

Title: ____________________________________________________________________

Date: ____________________________________________________________________

Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 37.5 per week

Benefits:

Company pension On-site parking Sick pay
Schedule:

Day shift Monday to Friday
Experience:

Primary care: 1 year (required)
Work Location: In person

Application deadline: 15/10/2022