Job Description

Job Title:

Receptionist/Central Services Administrator

Department: Shared Services

Responsible to:

Central Service Manager

Working hours:

Full Time 8am-4.45pm Mon-Thur & 7.30am-12noon Fri

Location:

Office based - Blackburn site

Main purpose of job:

We have an exciting opportunity at

Training 2000

for a

Receptionist / Central Services Administrator

to join our Central Services team.

We're looking for a committed, professional, and customer-focused individual to support our organisation by delivering high-quality administrative and reception services.

You will act as a key first point of contact--handling external customer queries and internal requests with professionalism and efficiency in line with company service level agreements (SLAs).

Main Duties:

Reception (approx. 50% of role)

Represent the business with a professional appearance and positive attitude at all times.

Provide a welcoming and efficient reception service for all visitors, staff, and contractors.

Handle incoming calls and emails, ensuring timely and accurate responses and resolutions.

Monitor the

info@

email inbox, directing enquiries to the appropriate department while ensuring prompt follow-up.

Report learner absences to employers and tutors.

Update learner and customer databases on a regular basis ensuring that the company has accurate information particularly regarding certifications.

Receive, process and issue learner certificates, keeping detailed and accurate records.

Manage incoming and outgoing post, including franking and arranging recorded delivery.

Arrange travel and accommodation bookings, including raising purchase orders and updating PO logs.

Order stationery and paper supplies as required.

Carry out general administrative tasks (e.g. typing, scanning, printing, photocopying, emailing, filing).

Ensure reception is clean, safe, and represents the brand professionally.

Comply with data protection policies (e.g. GDPR) and maintain confidentiality at all times - being mindful of working location and accessibility of documents.

Central Services Administration

Respond to admin requests via the Central Services request system in line with agreed SLAs.

Manage task workload and provide timely updates through the work request system.

Deliver high-quality, confidential admin support across the business, following defined standards and procedures - performing a wide range of administrative tasks taking due care with regards to confidentiality and safeguarding.

Input accurate data into various systems, including Awarding Body platforms (e.g., learner registrations, exam bookings, certificate claims).

Support exam administration, including resource booking and preparing/processing paperwork.

Undertake invigilation or support duties (when required) in line with JCQ regulations and company policies (full training provided).

Liaise with the University of Lancashire finance team to assist with resolving purchase or sales queries.

General Duties

Maintain a professional image and deliver excellent service at all times.

Organise and prioritise workload effectively, while supporting team members when needed.

Meet deadlines and escalate issues requiring judgement or managerial input.

Always handle information and situations with discretion and confidentiality.

Demonstrate flexibility by covering for team during absences or peak workload periods.

Carry out any other reasonable duties as requested by the Central Administration Manager.

Please refer to the Role Profile for more information

Why work for Training 2000?

We believe Training 2000 is a great place to work. We genuinely care about our employees and offer a highly competitive benefits package, including:

27 days holiday (increasing to 32 days in accordance with service) plus Bank Holidays Birthday leave Opportunity to purchase up to an additional 5 days holiday per year Contributory pension scheme (after a qualifying period) Life insurance based on 4 x annual salary Annual CPD days and opportunities for career development and progression Family friendly policies Modern facilities Scope for hybrid working Free parking (on and off-site) Access to Employee Assistance Programme

Equality of Opportunity

Training 2000 are committed to equality, diversity and access for all.

Applicants who, because of a disability, would prefer recruitment information/application forms in a more accessible format should contact the HR team by e-mail: recruitment@t2000.co.uk or by telephone: 01254 54659

Safeguarding Statement

Training 2000 is committed to safeguarding and promoting the welfare of children and young people and expects all staff, learners, sub-contractors, employers and visitors to share this commitment. All appointments are subject to the receipt of enhanced clearance through the Disclosure and Barring Service (DBS) or a check via the Update Service as well as other recruitment checks.

In line with Keeping Children Safe in Education guidance, we conduct social media checks for all candidates shortlisted for interview in order to ascertain their suitability to work with children and young people.

We reserve the right to close this job vacancy early, should we find a suitable candidate prior to the closing date specified.

Job Types: Full-time, Permanent

Pay: From 24,070.51 per year

Benefits:

Bereavement leave Canteen Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Sick pay
Work Location: In person