Job Description

Receptionist

Hours:

25 hours per week

Pay:

16,380 (24,242 FTE)

Location:

Clay Cross

Closing Date:

12:00pm Tuesday 3 June 2025 (Applications may close early if a suitable candidate is found sooner)

Thank you for your interest in working at Citizens Advice North East Derbyshire. The job pack should give you everything you need to know to apply for this role and what it means to work at Citizens Advice North East Derbyshire. Please visit our website or click 'apply now' to see the full job pack.

In the pack you'll find information about:

? Our organisation

? The role purpose

? The role profile and person specification

? What we give our staff

To apply please download the application form from our website, citizensadvicened.org.uk and email to recruitment@nedcab.org.uk

About Us

For almost 50 years Citizens Advice North East Derbyshire has been providing free, independent and impartial advice to residents of North East Derbyshire and Bolsover Districts.

We are proud of our longstanding commitment to providing advice to our local community and, along with the other Derbyshire local Citizens Advice services, we have led the way nationally through our partnership with Derbyshire Public Health and GP surgeries to provide advice in a variety of GP surgeries and community venues to meet people at the point of need.

In recent years we have innovated our service to introduce more telephone and digital advice provision, whilst still maintaining excellent standards of advice and client feedback.

As part of the national Citizens Advice network we have a nationally recognised brand which is trusted. Our research and evidence have a real impact on behalf of those who rely on us. We link with a wide network which gives us access to support and knowledge, whilst at the same time we are locally focussed with insight into the issues facing our local community.

The Role

Citizens Advice North East Derbyshire has a history of providing advice and support to our local community in accessible locations.

Following our upcoming relocation to new premises at Clay Cross Active Leisure Centre, we have established a new and exciting opportunity for a dedicated Receptionist & Administrative Support.

This pivotal role will be the welcoming first point of contact for all clients, visitors and callers to Citizens Advice at our new Clay Cross location. You will be instrumental in creating a positive and professional first impression, ensuring smooth and efficient front-of-house operations. Beyond reception duties, this role encompasses providing essential administrative support to our team, contributing to the overall effectiveness of our services, including our vital volunteer programme and client support functions.

The Receptionist & Administrative Support Worker will be responsible for managing the reception area, handling telephone enquiries, directing clients appropriately, and providing basic information. You will also play a key role in administrative tasks such as managing meeting room bookings, providing clerical support, assisting with volunteer administration, maintaining information resources, and inputting client data. This role will contribute to a positive and well-organised environment within our new premises, supporting the delivery of our important work within the North East Derbyshire community.

Citizens Advice North East Derbyshire is a Living Wage employer and we commit to paying the Living Wage as a minimum standard for our employees as well as ensuring that we pay a fair wage for the work done.

Job Types: Part-time, Permanent

Pay: 16,380.00 per year

Benefits:

Additional leave Casual dress Company pension Health & wellbeing programme On-site parking Private medical insurance Sick pay
Schedule:

Monday to Friday
Work Location: In person