Job Description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional. Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Deal with all general enquiries including booking, cancelling and amending appointments. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.



Register new patients to the practice onto the Clinical System. Ensure urgent and home visit requests are recorded appropriately to ensure timely action. Receive and make telephone calls as required; Participate in the practice centralised call centre. Promote online services to patients.



Advise patients of relevant charges for private services. Take payment and issue receipts for any chargeable services, ensuring accurate record keeping. Action prescription requests within the practice timeframe, liaising with pharmacies as appropriate. Receive and disseminate incoming mail as appropriate.



Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner. Open/close premises in line with procedure including activation/deactivation of alarm. Ensure the premises are completely secure. Report any security issues accordingly.



As per both Government legislation and Practice policies ensure that all confidentiality, data protection and information governance policies and guidelines are followed and strictly adhered to. Reporting any infringements to the Operations Office immediately.