Job Description

About us

Colne Dental Care is a family owned practice based in the middle of Colne serving the local community and outlying areas. The practice offers specialties in implantology, oral surgery and orthodontics and works on refferal with the NHS Oral surgery service and other local practices to provide the highest level care. The team of Oral Surgeons, Dentists, reception staff and Nurses at Colne Dental Care work together cohesively with a can do positive attitude.

Overview

We are seeking a friendly, empathetic and approachable Dental Receptionist to join our dynamic team. The ideal candidate will be the first friendly face our patients see! They will provide our patients with exceptional customer service and a warm and understanding attitude. This role requires strong communication skills a calm disposition, someone who is willing to spend the time to help our patients meet their needs. The practice has multiple varied clinics so the ideal candidate needs to be efficient and capable of working in a busy environment whilst maintaining a vibrant attitude.

Responsibilities

Greeting patients on their arrival to the practice with a warm and welcoming attitude Check patients in and out for appointments, liase with dental practitioners and patients to arrange courses of treatment Handle any enquiries and provide information about our services Process patient bookings via telephone and email Address any patient compliments or complaints promptly and professionally following practice protocol Uphold practice policies and procedures Follow and adhere to GDPR and data protection regulations

Qualifications

2 years + previous experience reception or customer service roles Dental practice experience desirable but not essential as training will be provided An understanding of GDPR and safeguarding policies is desirable Strong IT skills using booking systems and Microsoft
If you possess these skills and are eager to contribute positively to our team, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: 12.50-13.50 per hour

Expected hours: 38.75 per week

Work Location: In person

Reference ID: Reception/Admin