Job Description

Company Description

Grosvenor Casino, Coventry, CV6 6AQ


We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.


We are on an exciting journey of growth and it's the ideal time to join us.


As a valued team member, you'll receive the following benefits:

Hourly pay rate of 12.21 Tips: Receive a share of uncapped tips Premium Pay Night Allowance: An additional 1 per hour after Midnight Paid breaks Holiday Entitlement: 28 days of holiday to relax and recharge Nest Pension Scheme: We contribute 3% to your pension. Life Insurance: Coverage provided for peace of mind Long Service Awards: Celebrate your career milestones with us Online learning: Access supplementary online courses to enhance your skills Uniform: We provide a free team uniform Retail Discount Scheme: Enjoy discounts and offers at selected retailers Employee Assistance Programme: Access to support and resources whenever you need them Food and Soft Drinks Discount: Enjoy 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues

As a Receptionist, your role is pivotal in setting the tone for our guests' experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team.


With your passion for people and excellent social skills shining through, you will not just welcome our guests but entertain them, ensuring their visit starts on a high note. Your role goes beyond typical reception duties; you'll create a memorable, engaging atmosphere that exceeds our guests' expectations. You'll focus on making each interaction enjoyable and meaningful, ensuring our guests feel valued and well taken care of.

Qualifications

To be successful in this role you'll need a positive, can-do attitude with a real passion for entertaining customers and delivering an exceptionally high service as well as experience of working successfully in a hospitality role