Job Description

AG Hotels

Group

is seeking a Hotel receptionist to join our front office team at

The Crossway Hotel, Coventry

. We are looking for a hotel receptionist who is passionate for customer service and embodies the spirit of hospitality in everything they do. Come be our front desk team, where you'll create unforgettable experiences and leave a lasting impression on our cherished guests!

Please note that the hotel will be open to the general public from 1st September 2025, ahead of its planned refurbishment.

Job Responsibilities

1. Greet guests as they arrive, ensuring smooth check in and check out

2. Manage room reservations and ensure that all guest information is accurate and up-to-date

3. Process guest payments and ensure that all financial transactions are accurate and secure

4. Respond to guest inquiries and requests for assistance in person and over phone

5. Report any health and safety issues/ maintenance issues to the relevant department

6. Collaborate with other departments within the hotel to ensure that all guest needs are met and exceeded

Pre-Requisites

1. Should have a background in Front office Hospitality

2. Should be willing to multitask

3. Passion for the Hotel industry

4. Familiarity with hotel property management systems (PMS) and reservation software (Preferably Rezlynx)

5. Proficiency in Microsoft Office and basic computer skills

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 32 per week

Benefits:

Employee discount Free parking Referral programme
Schedule:

Day shift Holidays Monday to Friday Weekend availability
Application question(s):

Which PMS system have you used in your previous hotel roles? How many years of experience do you have in hotel industry? Are you willing to work on weekends and bank holidays * Are you willing to do 7-3 and 3-11 shifts?