Job Description

We are seeking an enthusiastic and positive individual to join our receptionist team within Children's outpatients at University Hospital. As the first face many patients will see when they enter our hospital we are looking for candidates that are calm under pressure and can communicate well with patients and relatives, demonstrating our UHCW values and setting the standard for further patient experience.



This is a challenging but rewarding role and we will support starters with all the education and training required in the systems we use.



Please be advised that sponsorship is not eligible for this post.

Closing Date:

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.



To provide comprehensive and confidential administrative and clerical activities to meet the needs of the reception in accordance with departmental and Trust guidelines, policies or procedures.



Being the first point of contact for all visitors, ensuring clinicians are aware of patient arrivals, allowing the service to run efficiently.



University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.



We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.



Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.



We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)



By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.



The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.



Act as first point of contact for all visitors to the Children's Outpatients Department



Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times



Manage paediatric appointments for patients and updating Trust management systems appropriately



Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.



Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner



Liaise with other Departments as appropriate, ensuring issues are raised as needed.



Ensure Reception area is clean & tidy, and uphold data protection standards.



Ensuring additional requirements are arranged for appointments such as interpreters, or ambulance transport.



Support in using the e-Referral system to book appointments in a timely manner



For further details of the role please see the attached job description.