Job Description

Role:

Mercedes-Benz Customer Service Operator / Receptionist

Location:

Blackburn (BB1)

Hours:

37.5 hrs - 8.00am to 4.00pm, Mon - Fri

Salary:

Competitive

Ciceley Commercials Ltd, an award-winning, family-owned Mercedes-Benz Commercial Vehicle Dealership is looking for an experienced Customer Service Operator/Receptionist to join their Head Office team.

The successful candidate will be responsible for handling and managing incoming calls for the Sales, Service and Parts departments across all our sites, as well as making outbound customer service calls and assisting to cleanse our CRM database. You will be responsible for greeting visitors to Head Office and assisting with administration duties for Head Office. Our Head Office reception is often the first point of contact for our customers and so exceptional customer service skills both over the phone and in person are essential.

We are looking for a hardworking and enthusiastic individual. You must be self-motivated, dedicated and a natural communicator.

Main responsibilities will include:

Managing incoming sales calls for the group (understanding and qualifying caller requirements, transferring callers to relevant member of the sales team, adding caller's details and enquiries to CRM system) Taking overflow calls from the Service and Parts departments across the group, taking messages and ensuring these are followed up Conducting sales and service follow up calls, capturing and recording feedback from a recent experience Conducting call backs for missed calls for the group Checking, reporting and escalating messages not followed up within the required times Conducting customer service calls, checking customer's current needs Greeting visitors, signing in /out Organising incoming and franking outgoing post General adhoc administration duties

Essential Criteria

At least two years reception and/or customer service experience Excellent communication skills Enthusiastic and dedicated approach to work Friendly and professional manner Hard working with a positive, can-do attitude Ability to self-motivate Organised work ethic Strong attention to detail Problem solving attitude Willingness to learn Moderate computer skills

Desirable Criteria

Previous motor trade experience
The successful candidate will be provided with the necessary training on our call handling and CRM systems.

Benefits:

Onsite parking Company Pension Scheme 23 days holiday plus bank holidays Additional days holiday following 5 years' service (max 3 days) Cycle to Work Scheme Travel discount membership Friendly team environment

About Ciceley Commercials Ltd

Ciceley Commercials Ltd is an award winning, Mercedes-Benz Commercial Vehicle Dealer with sites in Blackburn, Bolton, Carlisle and Dumfries. We are a family run business, established over 50 years ago and currently employ over 240 people. The Customer Service/Reception role is based at our Head Office in Blackburn which is ideally located on the edge of Blackburn town centre, it has plenty of onsite parking and is close to the train station and local bus routes.

This is a fantastic opportunity to work with a highly successful and award winning, family-owned Mercedes-Benz commercial vehicle dealership in a varied and interesting role. To apply for this position please email a copy of your CV and covering letter.

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Paid volunteer time
Experience:

Receptionist: 2 years (required)
Work Location: In person