Job Description

Located in the heart of Derry City, Da Vinci's Hotel offers a unique blend of local history and riverside charm along the banks of the River Foyle.

We are currently seeking a Receptionist to become a valued member of our dynamic Front office team.

Main Responsibilities

Greet and check-in guests in a friendly and efficient manner.

Handle guest complaints and resolve any issues in a professional and timely manner.

Answer phone calls and respond to emails, messages, and other guest inquiries in a courteous and helpful manner.

Maintain The Da Vincis "Tone of Voice" and diction while answering all phone calls, upholding the culture level of standards set by the management team. Maintain a good knowledge of the hotels services and current packages/room rates in order to deal with daily client bookings and enquiries Establish strong relationships with the other departments (Reception, Accounts, Sales, etc.) To assist in training for new Receptionists teammates in all aspects of their job, including Health Safety procedures; ensure training plans and records are up-to date.
Manage reservations and room assignments, ensuring accuracy and attention to detail.

Process payments, including cash, credit cards, and other forms of payment, and balance daily cash receipts.

Maintain a clean and tidy front desk area and lobby, ensuring a welcoming environment for guests.

Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure a smooth and efficient guest experience.

Perform other duties as assigned by management.

Respond to reservations queries when reservations team are away/off duty.

This list is not exhaustive.

Job Types: Permanent, Zero hours contract

Benefits:

On-site parking
Work Location: In person