Job Description

Receptionist

Hetland Hall Hotel

Full-Time (37.5 Hours)

We are looking for a Receptionist at Hetland Hall Hotel. The role itself is the first point of contact for guests arriving to the hotel so ensuring they receive a a warm welcome is key. You will also be tasked with checking guests in and out, using our booking system effectively, up-selling and answering any guests queries face to face or over the phone.

The RAD Hotel Group are a multi-award winning, family owned group of hotels in the West of Scotland. Renowned for providing an exceptional customer experience regardless the purpose of a visit we are looking to expand our team due to continued growth.

Responsibilities:

Greeting and assisting guests at reception, ensuring a welcome atmosphere Answering the phone to prospective customers and guests, taking messages and delivering them Managing the hotel booking system, checking guests in and out, taking payments Working in collaboration with other departments and managers to ensure efficiency and a seamless experience for guests

What you'll need:

Previous customer service or reception experience will be beneficial Excellent Communications skills both oral and written Professionally presented Strong I.T. skills Drivers Licence preferred

What we'll offer you?

4-weekly tips Discount across all RAD Hotel Group venues Staff uniform provided Career progression opportunities Training provided Staff meal on duty Length of Service and Birthday Incentives
Job Types: Full-time, Permanent

Pay: 12.56 per hour

Expected hours: 37.5 per week

Benefits:

Discounted or free food Employee discount Free parking On-site parking
Ability to commute/relocate:

Dumfries, DG1 4JX: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person