Job Description

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Vacancy

Post Title

Receptionist

Directorate

People & Communities

Location

Eastleigh House

Advert Close date

07/11/2025

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Job description

Job advert text

Receptionist


37 hours per week


24,406 (Band 1)


Fixed Term - 12 months


Eastleigh House




Do you want to make a difference?




Here at Eastleigh Borough Council we are committed to making a positive difference for all the residents, businesses and visitors to Eastleigh and we are proud to be delivering on our promise to create sustainable and healthy communities and increase employment and wellbeing opportunities for all.




An exciting opportunity has arisen for a Receptionist to join the Customer Support Department. The post holder will the face of the Council and be the first person customers interact with when they come to Eastleigh House. The post holder will promote self-service and digital channels, at all times ensuring a professional, inclusive and have a helpful approach to customer service.




The role


You will be responsible for


- Serve customers and visitors by greeting, welcoming and directing them appropriately.


- Maintain security by following procedures and issuing visitor badges.


- Ensure all customers are treated fairly and provide support and advice based on their individual needs.


- Identify improvements in customer and service provision.


- Proactively market the benefits of digital and self-service channels to all customers.


- Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved.


- Ensure strict confidentiality is maintained and data protection rules followed.


- Adhere to legislation, policies, procedures and workflows for dealing with all queries and transactions.




About you


You will have had experience working in customer service and possess English and Maths GCSE's at grade C or higher.




About us


In return you will be working with a great team in an organisation that is truly committed to a flexible, inclusive and enjoyable work environment. We are passionate about personal and professional development for all staff, offering exceptional conditions of employment as an accredited Living Wage Employer, plus the chance to make a lasting difference to the community of Eastleigh.




Our benefits include:


23- 28 days annual leave (dependant on local government continuous service)


Flexible working arrangements and ability to accrue up to 2 days additional leave per month (subject to operational requirements - pro rata for part time staff)


Defined Benefit Pension Scheme


Places Leisure, Eastleigh - 30% off Full Membership


Confidential Employee Advice and Support Programme


Excellent working environment




If you have the skills, experience and motivation we are looking for, we would love to hear from you.




Closing date: 7 November 2025


Interview dates: 17 & 18 November 2025



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Employment & compensation

Employment type

Full time

Employment status

FTC

Weekly contract hours

37.00

Salary band

1

Salary ()

24406