Job Description

RECEPTIONIST

Contract: 35 hours per week, open-ended

Location: Albany Street, Edinburgh (office based)

Salary: 22,932.00 per annum

Closing date: 16th January 2026

Interview: w/c 26th January 2026

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us at www.deafaction.org.

About you

We are looking for someone with excellent communication skills with a background in Administration/Reception to join our Resources team. This post will be based in reception, and you will be first point of contact dealing with face-to-face clients -both deaf and hard of hearing. Experience with working with deaf people and BSL skills level 3 or equivalent is desirable. Knowledge of working on a switchboard is an advantage but training will be given.

The ideal candidate will be fully committed to our values, which can be found on our website.

The role

Key responsibilities of the Receptionist role:

Greet persons entering the building, determine the nature and purpose of visit, and direct or escort them to specific destinations.

Operate telephone to answer, screen, and forward calls, providing information, taking messages and scheduling appointments.

Manage and respond to email enquiries.

Collect, sort, distribute and prepare mail, messages, and courier deliveries.

Responsible for processing and receiving invoice payments over the phone.

Order, receive, and stock stationery supplies

Maintain tea, coffee and milk supplies in staff kitchens, topping up other supplies

Deal with room bookings and set up of rooms, including catering and AV requirements

Client invoicing for room bookings

Set heating for the building each week

Carrying out weekly fire alarm testing

Logging sheets for staff, visitor and contractor sign in and out

Booking in car park requests from staff

Assisting colleagues and BSL tutors with printing and scanning

Assisting colleagues with logging IT issues

Reconcile petty cash

Other Responsibilities:

To provide assistance to the Office Manager and Resources Team

To provide admin support to other Managers

Create a tidy work environment, leaving rooms and reception presentable at all times

Attendance at departmental meetings.

PERSON SPECIFICATION

You should have...

Certificate in Sign Language (level 3) or equivalent desirable.

Experience or understanding of receptionist duties.

Experience in working with deafpeople.
Great communication skills.

A positive, welcoming nature with a can-do attitude.

A willingness to learn and show initiative.

What's on offer?

Occupational pension scheme with employer contributions of 6%.

32 days leave pro rata (inc bank holidays) pro rata for part time

24/7 access to an Employee Assistance Programme provided by Health Assured.

In-house Mental Health First Aiders.

Access to the Cycle to Work Scheme and IT Voucher Scheme.

Ongoing support for learning and development through our PDR process

BSL Lessons

Long service benefits

Day off on your Birthday

Death in service benefit

To apply, please send your CV along with a covering letter to recruitment@deafaction.org

Disclosure checks will be requested. Applications welcome from all sections of the community.

Job Types: Full-time, Permanent

Pay: 22,932.00 per year

Benefits:

Bereavement leave Company pension Sick pay
Work Location: In person