Job Description

Ongar Health Centre is pleased to be recruiting for an organised and friendly receptionist to join their busy team, on a part-time basis. The position is for 18 hours per week, although some flexibility is required as you will sometimes need to cover additional/alternative hours for colleagues. The hours are as follows:Monday 2pm - 6.30pmWednesday 2pm - 6.30pmThursday 2pm - 6.30pmFriday 2pm - 6.30pmThe successful candidate must be able to undertake a range of administrative duties to support the multidisciplinary team, be able to work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis. We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service.Main duties of the job

• Assisting and directing patients
• Making appointments via telephone and face to face
• Dealing with queries and requests for information from patients and clinicians
• Advising patients of practice procedures
• Registering new patients.

About usOngar Health Centre is busy training practice yet friendly dispensing practice, serving a patient population of 12,000 and operating from purpose built premises. Supporting your work life balance and professional development is important to us, we can offer the following benefits:

• Supportive and friendly environment
• Flexible working hours
• Peer support

We use SystmOne clinical system and are rated Good with CQC.DetailsDate posted18 May 2025Pay schemeOtherSalaryxc2xa312.21 an hourContractPermanentWorking patternPart-timeReference number28622Job locationsOngar War Memorial Medical Centre57 Fyfield RoadOngarEssexCM5 0ALJob descriptionJob responsibilitiesIf you would like to find out more information about this role, please do not hesitate to get in contact with us. Job descriptionJob responsibilitiesIf you would like to find out more information about this role, please do not hesitate to get in contact with us.Person SpecificationExperienceEssential

• You will have excellent communication skills with a clear and polite telephone manner.
• You will work in a polite, confidential, and discreet manner, respecting patients at all times.
• You will have experience of working with the general public, being sensitive and empathic in distressing situations.
• You will be confident to work as part of a team and be able to think on your feet independently.
• Strong IT and administration skills.
• Previous experience of SystmOne clinical system is desirable but not essential as training will be given.
• Experience of working in primary care would be preferred but full training will be given.

Person SpecificationExperienceEssential

• You will have excellent communication skills with a clear and polite telephone manner.
• You will work in a polite, confidential, and discreet manner, respecting patients at all times.
• You will have experience of working with the general public, being sensitive and empathic in distressing situations.
• You will be confident to work as part of a team and be able to think on your feet independently.
• Strong IT and administration skills.
• Previous experience of SystmOne clinical system is desirable but not essential as training will be given.
• Experience of working in primary care would be preferred but full training will be given.

NHS