Job Description

Company Overview

Mercure Hotel is a leader in the hospitality industry, dedicated to placing human connection at the heart of our operations. With over 260,000 experts and more than 5,100 locations worldwide, we are passionate about delivering exceptional service and creating memorable experiences for our guests.

Summary

We are seeking a Receptionist to join our team at Mercure Hotel in the vibrant city of London. In this pivotal role, you will be the first point of contact for our guests, ensuring a warm welcome and seamless check-in experience. Your contributions will be essential in upholding our commitment to outstanding service.

Responsibilities

Greet and assist guests upon arrival with professionalism and warmth. Manage check-in and check-out processes efficiently. Handle phone inquiries and provide accurate information about hotel services. Maintain organized records of guest information and reservations. Coordinate with various departments to ensure guest satisfaction. Process payments and manage billing inquiries. Assist with administrative tasks as needed to support hotel operations. Uphold hotel standards by maintaining a clean and welcoming reception area.

Qualifications

Proven office experience in a customer-facing role.
Strong computer skills, including proficiency in Microsoft Office. Excellent phone etiquette and communication skills. Organizational skills with attention to detail. Previous administrative experience is preferred. Typing skills are a plus. Familiarity with Google Workspace is beneficial. A positive attitude with a passion for providing exceptional service.

Call-To-Action

If you are ready to make an impact in the hospitality industry and be part of a dynamic team, we invite you to apply today! Your journey towards creating unforgettable guest experiences starts here.
Job Types: Full-time, Permanent

Pay: 12.21 per hour

Expected hours: 40 per week

Benefits:

Employee discount On-site parking
Language:

English (preferred)
Work Location: In person

Reference ID: Hotel Receptionist