Job Description

Job Summary

Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, you'll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.

Job Duties

Meet and greet holiday guests as the first point of contact for the park. Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager. Provide an information service on all park activities, facilities and local services and attractions. Provide an efficient reservations service to all resident guests. Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them. Efficiently operate the Park telephone system. Complete all Welcome Packs with corresponding programs, membership cards etc. Issue and control all keys to guest accommodation. Operate the Park mobile radio system. Take payment for holidays or caravan owners' accounts and issue receipts. Ensure the office and reception are always clean. Open and process post as required. Make outgoing sales calls - upselling extended stays and upgrades. Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.

Requirements

Strong communication and interpersonal skills A passion for customer service and a friendly, approachable manner Good organisational skills and attention to detail Ability to work independently and as part of a team * Previous reception or front-of-house experience is desirable but not essential