Job Description

Overview

Are you passionate about customer service and the beauty and wellness industry? Gina Conway Salon & Spa is looking for an enthusiastic and professional Front of House team member to join our friendly and high-performing team. This is an exciting opportunity to work in a premium salon and spa environment where exceptional client care is at the heart of everything we do.

The Role:

Be the first point of contact for our clients, delivering a warm, professional, and attentive welcome. Coordinate appointment bookings efficiently, ensuring the diary runs smoothly for both clients and stylists. Handle telephone and in-person enquiries with confidence and professionalism. Maintain a well-presented, organised, and inviting front-of-house area. Accurately process payments and retail transactions using our POS system. Keep informed about salon services, treatments, and current promotions to confidently advise clients. Support stock control by assisting with inventory checks and highlighting low stock levels. Work collaboratively with the wider team to ensure a seamless and exceptional client experience.

About You:

Minimum 1 year previous experience in a reception, front-of-house, or customer-facing role in a hair salon.

Strong communication skills with a naturally friendly and professional approach. Highly organised with the ability to multitask in a fast-paced setting. Reliable, positive, and proactive, with a strong team-focused mindset. Flexible availability, including evenings and weekends. Comfortable using computers and experience with POS systems

Duties

Greet clients, visitors, and callers with professionalism and courtesy Manage multi-line phone systems, direct calls, and take messages accurately Schedule appointments and maintain calendar management using Google Workspace or Microsoft Office tools Perform data entry, filing, and document proofreading to ensure accuracy and organization Handle front desk responsibilities including check-in/check-out procedures Provide exceptional customer service by addressing inquiries promptly and effectively Maintain a clean and organized reception area to promote a professional environment

Benefits

Competitive hourly wage with attractive retail commission opportunities. Generous staff discounts on our premium hair and skincare products. Free hair and spa services Store card discount Ongoing training and opportunities for professional growth. A vibrant, inclusive workplace culture where every voice is valued.

More Benefits

Company events Company pension Employee discount Health & wellbeing programme Referral programme
Gina Conway Salon & Spa is an equal-opportunity employer committed to fostering diversity and inclusion within our workforce. Join us and help shape the future of beauty and wellness!

Love from the GC Tribe

Job Types: Full-time, Permanent

Pay: 2,123.00-2,260.00 per month

Benefits:

Company events Cycle to work scheme Employee discount Employee mentoring programme Health & wellbeing programme On-site parking Referral programme Store discount Transport links
Experience:

Front desk in Hair Salon: 1 year (required)
Work Location: In person