Job Description

AC HOTEL BY MARRIOTT GLASGOW - FRONT OFFICE RECEPTIONIST
The AC Hotel Glasgow combines heritage architecture, contemporary design and discerning service to create a seamless experience allowing our guests to focus, be present and connect. Our new hotel is located next to iconic George Square,all 245 of our purposeful hotel rooms combine form & function to create a harmonious aesthetic for our guests.
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A FRONT OFFICE RECEPTIONIST AT AC HOTEL BY MARRIOTT GLASGOW
Reporting to the Front of House Manager, you can expect your working day/evenings to include the following.

• Welcoming guests and acting as their first point of contact
• Logging issues or requests
• Answering the phones to prospective customers and guests
• Completing administration tasks
• Completing concierge services
• Preparing room bills and taking payment
• Answering guest queries, and questions about the hotel, and/or Glasgow
• Signposting guests to our Restaurant and Bar.

What We Need From You
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Front Office Receptionist you will need the following qualities and skills.

• Enthusiastic
• Driven
• Strong communication and interpersonal skills
• Flexibility
• Experience of Hotel Reception or working with the General Public preferred.

What We Offer
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family with Marriott Bonvoy
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Discounted Gym Membership
• Discounts for Supermarkets, High Street Retailers, and Cinema Tickets
• Team Social Events
• Employee Assistance Programme and access to counselling support
• Future opportunities to develop within hazel through. We actively encourage internal development and progression.
• Free meals on duty saving you over 1000 per year
• And more..

To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.