Job Description

Salary:

12.65 per hour plus benefits

Type of work:

Permanent

Location:

Glasgow

About the role



We're recruiting for a Receptionist to join our Vauxhall branch in Hamilton Road.

We offer:

33 days' holiday allowance with room to grow

Generous retail discounts

Private healthcare

Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

And much more...

Hours:

Monday - Friday 11am - 5.30pm



About the role



At Arnold Clark, you'll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.



As a Customer Experience Host, you'll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You'll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.



Day-to-day duties



Acting as the first point of contact for our customers, in person and on the phone

Managing a large volume of customer calls and dealing with enquiries effectively and efficiently

Making sure the customer areas are kept tidy and presentable and that our customers are well looked after

Working proactively with all departments within the branch

Going the extra mile for all our customers



Essential skills



A fantastic telephone manner

Excellent interpersonal skills

A genuine interest in delivering excellent service and going above and beyond for our customers

The confidence to work independently and also as part of a team

Highly organised with the ability to multi-task



Nice to have (but not essential)



Knowledge of Cisco telephony

An understanding of Microsoft Office and Excel



Our Culture



Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.



To find out more about Life at Arnold Clark, visit our website.



Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.



LinkedIn

Facebook

X

Benefits



Every Arnold Clark employee is entitled to a wide range of benefits, including:



Discount on new and used vehicles

Contributory pension scheme

Private medical insurance

Life assurance