Job Description

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Receptionist

Kelvinhaugh Residences, Glasgow

23,011 - 24,711

35 hours per week

We have an opportunity for a receptionist to join our Accommodation Management team, based at Kelvinhaugh Residences in Glasgow.


You will be the first line of contact at reception providing excellent customer service in addition to completing a variety of administrative tasks

The role of Receptionist will include:

Answering telephone calls and responding to email enquiries Raising purchase orders Handling student mail and parcels Carrying out monthly audits Provide customers and staff with clear guidance, information and practical advice on reception services Support the delivery of high quality customer service by resolving problems or setting into motion the means of resolution Support the maintenance of effective filing systems, database records and processes that enable the accurate recording and timely provision of information

Skills and experiences:

Recent experience of undertaking a similar role Good communication skills and working knowledge of effective communication at all levels Proven experience of providing excellent customer service Proficient user of Microsoft packages including Word, Excel and Outlook Some knowledge of working to deadlines and prioritising work loads Some experience of analysing and diagnosing problems and implementing effective solutions

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:


23,011 per annum (rising to 24,222 with an additional policy allowance of 489 per annum after 12 months, subject to satisfactory performance) 25 days leave rising to a maximum of 30 days (plus public holidays) A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work Scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme

Job Reference: 226571

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.