Job Description

Receptionist

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Glasgow Grosvenor

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Contract:

Salary:

Situated in the heart of Glasgow's vibrant West End, the

Glasgow Grosvenor Hotel

is a stylish and characterful 4-star property overlooking the Botanic Gardens and nestled among the city's best bars, boutiques, and cultural hotspots. With elegant Victorian architecture and modern interiors, the hotel combines classic charm with contemporary comfort.


The property features over 90 beautifully appointed bedrooms, a welcoming bar and restaurant, and flexible meeting and event spaces, including a grand ballroom--making it a popular choice for both leisure guests and corporate clients.


At Glasgow Grosvenor, we pride ourselves on warm Scottish hospitality, a close-knit team culture, and delivering memorable guest experiences every day. Whether it's a romantic weekend, a business trip, or a wedding celebration, we go the extra mile to make every moment special.


We are seeking a friendly and professional

Receptionist

to be the first point of contact for our guests. You will provide excellent customer service, handle bookings, and assist with smooth check-in and check-out procedures.

Key Responsibilities:

Welcome guests warmly and professionally upon arrival Manage check-in and check-out procedures efficiently and accurately Handle guest reservations, cancellations, and modifications Respond promptly to guest enquiries, requests, and complaints Maintain up-to-date guest records and ensure data accuracy Coordinate with housekeeping and maintenance for room readiness Process payments and handle cash or credit transactions securely Maintain a tidy and organized reception area Adhere to hotel policies, health & safety, and data protection standards

Our Values

Transparency |

We ensure clarity in communication so that there are no surprises

Ownership |

We think and perform like owners

Driven |

We have a constant desire for improvement

Investment in our People |

We continuously invest in our people to ensure that they are the best that they can be

Benefits

Pension Scheme Discounted Hotel Stays across our 7H Portfolio Discounted Food and Beverage across our 7H Portfolio Incremental Holiday Entitlement Development Opportunities Home tech scheme Save as you Learn scheme Cycle to work scheme Employee Assistance Programme One celebratory day per year off Retail & Gym Discounts

Receptionist

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Glasgow Grosvenor