Job Description

We are a busy dispensing GP Practice looking for a Receptionist to join our existing team. The environment is fast paced and can be challenging but if this appeals to you, and you are looking for a longer term career with the potential to develop and learn new skills then read on.

We are looking for a professional, enthusiastic, flexible, people person with excellent customer care skills who can make a difference to the needs of the patients. The successful candidate will demonstrate excellent interpersonal, communication and organisational skills, together with the ability to work well under pressure.

The successful candidate will be working 20-25 hours over 4-5 days and will be able to work on a rota basis covering the core following hours: Monday to Friday 08:00am to 18:30pm.

The following are the core responsibilities of the receptionist

. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Welcome and receive all patients and visitors to the Practice projecting a positive and friendly image to both patients and visitors either in person or on the telephone

Maintaining and monitoring the practice appointment system

Process all requests for appointments, visits and telephone and e-requests ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Explain Practice arrangements and formal requirements to new patients wishing to register as well as those seeking temporary registration ensuring all registration procedures are completed

Initiating contact with and responding to, requests from patients, team members and external agencies

Action tasks from GP's and other healthcare professionals using the Practice clinical system

Ensure outstanding queries are explained and handed over to the next shift

Read code data on SystmOne

Photocopy documentation as required

Receive and workflow external post - date stamping all correspondence

Monitor and workflow any relevant messages in the practice generic email account

Maintenance of all new patient registration paperwork, ensuring that the most up to date versions are being given to patients.

Data entry of new and temporary registrations and relevant patient information as required ensuring accuracy of detail and prompt appropriate delivery

Input data into the patient's healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Secretarial team

Effectively handle general enquiries and complaints both face to face and over the phone

Accept payment for private (non General Medical Services) work undertaken, ensuring processes are followed in line with Practice policy

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception/admin area and notice boards

Support all clinical staff with general tasks as requested

Scanning of patient related documentation and attaching scanned documents to patient's healthcare records with associated read coding

Ensure that mandatory training is kept up to date with particular reference to Information Governance/GDPR training

Secondary Responsibilities

Partake in audit as directed by the audit lead

Partake in the creation and review of Reception/Admin protocols/standard operating procedures

Learn to undertake basic administration tasks where necessary

Support administrative and reception staff, providing cover during staff absences

Complete opening and closing procedures in accordance with the duty rota

Work remotely

No
Job Types: Part-time, Permanent

Pay: From 12.35 per hour

Benefits:

On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Medical Receptionist: 1 year (preferred) Administrative: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person