Job Description

NHS GP SURGERY RECEPTIONIST

MANDARIN AND CANTONESE SPEAKING WITH EXCELLENT ENGLISH

SOHO SQUARE GENERAL PRACTICE, W1D 3HZ

- Part time 27.5 hours

- Monday to Friday - 13:00 and 18:30

- Salary starting at 12.21 per hour and negotiable depending on experience

We are a friendly NHS GP Practice based in Central London, just off Oxford Street and close to Tottenham Court Road Station.

Over 25% of our registered patients are ethnically Chinese and we are looking for a receptionist with the required language skills to support this patient group.

Previous experience working within a healthcare environment or a customer facing role will be an advantage. However, we will offer full training and support to the right candidate who can also cover the required hours.

This is an afternoon role between 13:00 and 18:30. However, you must be available for work between the practices core hours of 08:00 to 18:30 Monday to Friday as we are looking for flexibility to cover colleagues as required. Any additional hours worked would be paid based on your hourly rate.

Application is by CV only and this must be provided in a PDF format.

You will be based at our Reception desk and the main responsibility of the role is to provide excellent patient care by answering queries and arranging patient appointments.

You will need excellent communication skills and will gain experience in dealing with a wide range of patient queries and an understanding of NHS primary care.

We offer a friendly and supportive environment with career progression and professional development for the right candidate.

Job responsibilities

Reception

- Answering telephone calls and dealing with face-to-face enquiries

- Receiving and directing patients and visitors to the Practice

- Keeping accurate records of patients attending and those requiring visits

- Answering general patient enquiries

- Receiving and recording requests for home visits

- Making new and follow-up appointments

- Pulling/filing notes and extracting/making ready patients' notes for surgeries if required

- Liaising between reception and the Doctors during surgeries as appropriate

- Act as a Patient Chaperone as and when required

- Receiving and recording messages for Clinicians and other members of Internal Staff as required

Personal

- Be committed to own personal development by maintaining an up to date training record and contributing to the annual review process.

- Effectively manage own time and workload.

- Support the equality, diversity and rights of patients, carers and colleagues.

- At all times, to understand and respect the confidentiality and sensitivity of issues to do with patients, their care and treatment.

- To be flexible within reason, to help cover shifts in the event of holiday and sickness

- To inform and consult with Manager regularly throughout the day to enable the efficient operation of Reception and Administrative functions.

You will be required to undertake all other duties that may be reasonably asked of you including supporting the work of the Administration team when required.

PERSONAL SPECIFICATION

Essential Criteria

Mandarin and Cantonese Speaking with excellent English

- Fluent in Mandarin and Cantonese

- Good oral and written English communication skills

- Good level of IT literacy

- Minimum 5 GCSEs or equivalent to include Maths and English

Desirable Criteria

- experience working in a customer/patient facing environment

- previous experience in a GP or Healthcare environment

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension
Work Location: In person