Job Description

A well-established family GP practice in Orpington is seeking an experienced Administrator/Receptionist to join a friendly, patient-focused team. The practice is committed to delivering excellent patient care and maintaining high clinical standards.

About the role

As Administrator/Receptionist, you will provide efficient, courteous administrative services to support high-quality patient care. You will manage incoming clinical correspondence via docman and emails, and when on reception, you will answer phone calls promptly, book, cancel, and amend appointments using EMIS Web, and help maintain a welcoming waiting area.

Key responsibilities

Provide a professional first point of contact for patients and visitors, in person and by telephone. Manage appointments on EMIS Web, including booking, amending and cancelling. Process and distribute incoming clinical correspondence using Docman. Support the smooth running of daily practice workflow and keep patient information and forms up to date where possible.

Skills and experience

Strong IT skills with good knowledge of EMIS Web and Docman (training can be provided for the right candidate). Excellent communication and interpersonal skills, with accuracy, attention to detail and sensitivity to patients' needs. Previous receptionist/administration experience in a healthcare setting is necessary, and the ability to work to a consistently professional standard is essential

What we are looking for

The ideal candidate will be flexible, reliable and willing to cover shifts at short notice to support the team during staff holidays and sickness. They will be confident in providing information and advice to patients and relatives within the limits of the role. They will enjoy working within a supportive, family-oriented practice.

If you are passionate about delivering excellent patient care, have strong administrative and reception skills, and are looking for a new challenge in a friendly environment, please apply to join the team at this family GP practice in Orpington.

Job Types: Full-time, Part-time, Permanent

Pay: From 12.91 per hour

Expected hours: 25 - 35 per week

Benefits:

Company pension Flexitime Health & wellbeing programme Store discount
Application question(s):

Strong IT skills with good knowledge of EMIS Web and Docman (training can be provided for the right candidate).
Education:

A-Level or equivalent (required)
Experience:

GP surgery or other Healthcare setting: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person