Job Description

Receptionist

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Ardoe House Hotel

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Contract:

Zero Hour

Salary:

12.21

Set within 30 acres of peaceful countryside just minutes from the heart of Aberdeen,

Ardoe House Hotel

is a stunning 19th-century mansion offering timeless Scottish charm with a modern twist. Inspired by the royal residence at Balmoral, the hotel combines historic grandeur with contemporary comfort, creating a truly unique hospitality experience.


With 120 elegant bedrooms, award-winning dining, a cosy whisky bar, and a full-service spa and leisure club, Ardoe House is a sought-after destination for everything from luxury getaways and afternoon teas to business conferences and fairy-tale weddings. Our grand function rooms and landscaped gardens make us one of Aberdeenshire's most picturesque event venues.


At Ardoe House Hotel, we pride ourselves on delivering authentic, warm Scottish hospitality in a professional and welcoming environment. Join our team and become part of a legacy where heritage meets heart--and every team member helps create exceptional experiences our guests remember.


We are seeking a friendly and professional

Receptionist

to be the first point of contact for our guests. You will provide excellent customer service, handle bookings, and assist with smooth check-in and check-out procedures.

Key Responsibilities:

Welcome guests warmly and professionally upon arrival Manage check-in and check-out procedures efficiently and accurately Handle guest reservations, cancellations, and modifications Respond promptly to guest enquiries, requests, and complaints Maintain up-to-date guest records and ensure data accuracy Coordinate with housekeeping and maintenance for room readiness Process payments and handle cash or credit transactions securely Maintain a tidy and organized reception area Adhere to hotel policies, health & safety, and data protection standards

Our Values

Transparency |

We ensure clarity in communication so that there are no surprises

Ownership |

We think and perform like owners

Driven |

We have a constant desire for improvement

Investment in our People |

We continuously invest in our people to ensure that they are the best that they can be

Benefits

Pension Scheme Discounted Hotel Stays across our 7H Portfolio Discounted Food and Beverage across our 7H Portfolio Incremental Holiday Entitlement Development Opportunities Home tech scheme Save as you Learn scheme Cycle to work scheme Employee Assistance Programme One celebratory day per year off Retail & Gym Discounts

Receptionist

----------------

Ardoe House Hotel

Zero Hour


12.21