Job Description

The role

As a remote Receptionist you will ensure that the following duties are performed to the highest standards:

Acting as the first point of contact for all telephone enquiries, offering a warm, courteous, and professional experience. Answering incoming calls promptly (ideally within six rings), transferring to the appropriate person, taking messages, or providing relevant information as needed. Handling overflow of new business enquiries and ensuring they are passed on to the right team. Managing multiple calls confidently, including complaints, with calmness and professionalism. Building strong relationships with clients, consultants, and internal teams through clear communication and a positive attitude. Monitoring and managing the company mailbox, ensuring emails are handled efficiently and routed correctly.

The Candidate

The successful candidate will possess an exceptional telephone manner, be able to demonstrate excellent communication skills, both written and verbal, and be able to deal with a high volume of incoming calls on a daily basis. They will demonstrate an excellent work ethic. They will be ambitious, inquisitive and eager to learn. Full training will be provided.

Training

Training for this role will be on-site in our Guildford office for two weeks.

Who you are:

Demonstrate an excellent work ethic and willingness to learn; Have legal experience; Be looking for a new challenge in a busy but fun environment; Experience of using a Case Management System is an advantage;

Diversity and Inclusion

Diversity, equity and inclusion are incredibly important to us at Setfords.

We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you may require for a successful application process.

Please don't hesitate to get in touch if we can assist in making your application process and experience as positive as possible.

Our values

One team

At Setfords, we believe the only way we will deliver on our business' amazing potential is by working together. We share in each other's successes, and help each other out when things don't go to plan - and we do so with a total absence of ego, blame, or internal competition.

Here to help

We help our clients and our consultants succeed because we are always happy to go the extra mile. Our first thought is always "I'm here to help", not "is it my job to?", and we relish the opportunities that this brings: to go beyond our comfort zone, and to learn new skills.

Smart problem-solvers

We work with thousands of clients and hundreds of lawyers every year - and every year we get better at understanding what those clients and lawyers need. We use cutting-edge tools, data analytics and subject-matter expertise to inform all of our judgements, and bring an entrepreneur's mindset to work every day, always looking for ways to improve our offering.

Break new ground

Setfords is transforming a centuries-old industry, and we are doing it fast. We love the challenges and opportunities that our high-growth, dynamic culture generates, and we are always on the lookout for a new technology or interesting new perspective that will allow us to get to our destination even faster.

Nurturing talent

Whether you are a lawyer who has been qualified for decades or a new hire embarking on the first steps of your career, we believe in giving everyone within our business the opportunity to reach their full potential. We have a proven track record of promoting from within, and many of our leaders and future leaders have started their working journeys at Setfords. For our consultants, we provide the platform, coaching and support that allows our lawyers to provide legal services the way they want.

Job Type: Full-time

Pay: 25,900.00 per year

Benefits:

Company pension Cycle to work scheme Life insurance Private medical insurance Work from home
Work Location: Remote