Job Description

Position Summary:

As a Car Dealer Receptionist, you will be the first point of contact for customers, visitors, and phone inquiries. Your role is to create a positive first impression of the dealership by delivering exceptional service and efficiently managing administrative tasks. This is a key position that supports the daily operations of the dealership and contributes to maintaining smooth communication between customers, the sales team, and other departments.

Key Responsibilities:

Customer Service:

Greet customers and visitors with a friendly and professional demeanour, ensuring a positive and welcoming experience.

Phone Management:

Answer and direct incoming calls, providing information about products, services, and availability of vehicles.

Appointment Scheduling:

Schedule test drives, and sales consultations for customers, ensuring smooth coordination between departments.

Administrative Support:

Perform general clerical duties, including filing, data entry, and maintaining organized records for customer interactions and appointments.

Data Entry:

Input customer information into the dealership's system and maintain up-to-date contact details for follow-ups.

Customer Inquiries:

Assist customers by answering general questions about vehicles

Collaborate with Sales Teams:

Communicate effectively with sales department to ensure seamless customer experiences and follow-up.

Maintain Reception Area:

Keep the reception area clean and organised

Other Duties as Assigned:

Support management and other team members with additional tasks as needed.

Qualifications:

Proven experience as a receptionist, front desk representative, or similar role, preferably in an automotive or retail environment. Excellent verbal and written communication skills. Strong organizational skills and ability to multitask in a fast-paced environment. Basic knowledge of office equipment and software Professional appearance and a friendly, approachable demeanour. Ability to work both independently and as part of a team. Knowledge of the automotive industry or previous dealership experience is a plus, but not required.

Personal Characteristics:

Detail-oriented with a strong sense of responsibility. Positive attitude and excellent interpersonal skills. Ability to handle high-pressure situations with grace and professionalism. A proactive approach to problem-solving and customer service.
Job Type: Full-time

Pay: 24,420.00-25,142.13 per year

Work Location: In person