Job Description

Salary: 12.60-13.05 per hour

Grade: CD

Contract Type: Relief

Hours: Relief

Location: Harrogate, North Yorkshire

Harrogate Leisure and Wellness Hub

Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment, offering a positive experience to every visitor? If so, we have an exciting opportunity for you to join our Active North Yorkshire team!



As a Leisure Centre Receptionist, you'll be the first point of contact for our visitors, offering a warm welcome and delivering exceptional front-line services. Whether based at one site or across multiple sites, you'll be an integral part of our team, working closely with the Duty Manager and Management Team to ensure a safe, friendly, and well-organized environment for all.

Key Responsibilities:

Provide top-notch customer service by responding to queries via phone, email, and social media. Ensure the safety and cleanliness of the reception area, handling administrative duties and cash transactions efficiently. Help new customers sign up for memberships, conduct sales tours, and stay updated on promotional offers. Contribute to the development of a customer-focused culture and assist in service improvements. Maintain accurate records and assist with the centre's management information system.

What We're Looking For:

Strong customer service experience, ideally in a public-facing role. Excellent communication skills and the ability to remain calm under pressure. A proactive and positive attitude with a flexible approach to working hours, including evenings and weekends. Knowledge of cash handling and reconciliation, with an eye for detail. A sales-focused mindset and ability to contribute to membership growth.

Desirable Skills:

Experience using point-of-sale software and working in the leisure sector. Basic First Aid certification or willingness to train. A customer care qualification or similar.

Why Join Us?

Work in a dynamic and exciting event environment. Be part of a friendly and professional team. Opportunities for professional development and training. Competitive pay and benefits package.

Contact and Apply

Please contact

Caomi Green, Duty Manager caomi.green@northyorks.gov.uk or Katie Bedford Head receptionist Katie.bedford@northyorks.gov.uk further information about this opportunity.



Applying is easy, , register your details, remove your personal details from your CV and upload by midnight on 10th August 2025

Key Dates:

Closing Date:

10th August 2025

Interview Date

: W/C 11th August 2025

Key Documents:

Total Rewards






NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.



We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

Receptionist

Salary:

12.60 - 13.05 per hour

Posted:

23/07/2025

Closing date:

10/08/2025

Closing time:

23:59