Job Description

Overview:

We are looking for a full time Receptionist to join our team of 3. Wolfscastle Country Hotel is a boutique award winning family owned hotel, set in the heart of Pembrokeshire, 10 minutes from the stunning Pembrokeshire coastline. The ideal candidate will be responsible for checking guests in and out, manning the front desk, providing administrative support, and ensuring efficient reception operations. The ability to work both as an individual and part of a team is important as well as offering a friendly and effective service to our customers. Experience would be beneficial but full training will be provided, however experience in financial balancing and customer accounts is desirable.

Responsibilities:

- Greet and welcome guests in a professional manner
- Answer and direct phone calls promptly
- Maintain a tidy and presentable reception area
- Manage emails and bookings via Res diary.
- Assist with tasks such as filing, photocopying, and data entry
- Schedule appointments and meetings
- Handle enquiries and provide accurate information

- Dealing with customer and company accounts

-Ability to balance financial data eg cash up and ledgers

Requirements:

- Proven experience as a Receptionist is beneficial but full training is provided.
- Proficiency using computers and software.
- Strong administrative and organisation skills
- Excellent phone etiquette and communication skills
- Ability to multitask and prioritise tasks effectively

-Ability to run and manage customer accounts and data

This position offers the opportunity to work in a dynamic reception environment. If you meet the requirements above and are looking to contribute to a professional team, please apply with a CV or equivalent.

Job Type: Full-time

Pay: 11.00-13.00 per hour

Benefits:

Company pension Discounted or free food Free parking On-site parking
Work Location: In person