Job Description

Job Ref:

BES6519

Branch:

The George Hotel

Location:

The George Hotel, Hexham

Salary/Benefits:

Pay above NMW

Contract type:

Flexi-Part Time

Hours:

Full Time

Posted date:

07/07/2025

Closing date:

08/08/2025

Bespoke Benefits... What's in it for you?



At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.



We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.



We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.



At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

The Role

We are currently looking for exceptional people to join our team and have a great opportunity for a

Receptionist

As a Receptionist you will be responsible for maximising room revenues in line with the Company's standards, providing efficient and courteous service, to ensure total guest satisfaction.



The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years' experience in a similar position is essential.

Key Responsibilities of the role:

To be familiar with the days business, including arrivals, departures, and special requests. Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures. To have a good understanding of the guests' requirements when they are checking in or out. To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy. Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively. Keeping the team up to date by attending the daily meetings. Maximise sales through up-selling, using incentives and promotions Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently Ensure prompt resolution of customer complaints Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

To have worked in a hotel or with people in a customer related role. Excellent Customer service skills, to be able to follow standards and to have good organisational skills. To be able to make decisions in a fast paced environment and to enjoy it To be able to communicate well to each other and guests Be able to use a phone and computer system.

Being Bespoke:



Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and 815 million of assets.



We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.



We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.

Welcome to The George Hotel

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Northumberland hotels are known for their historic beauty, and the George Hotel is no exception - the picturesque stone-build building dates all the way back to the 18th century.



Out of all of the hotels in Hexham and Chollerford, The George is in one of the most wonderful positions on the pretty North Tyne River, near to the walking route for Hadrian's Wall and five minutes' walk to Chester's roman fort. Browse the shops, galleries, theatre and arts centre clustered round the medieval Abbey in nearby Hexham or explore Muckle Moss National Nature Reserve, the North Pennines, Kielder Water and the International Dark Skies Park.



In total The George Hotel sports 47 bedrooms, offering a choice of standard single rooms or twin and double rooms at a standard, premier or superior tier. Each room contains the familiar comforts including a tea and coffee making station, in-room safe, en-suite and TV.



The George's on-site restaurant serves breakfast and evening meals with a diverse menu that incorporates much of the local and regional produce served with a modern twist. During the day, guests are welcome to visit the bar for a light lunchtime meal.



The hotel's leisure club is also open for guests. This includes a swimming pool and gym for visitors who would like to relax or fit in an early morning or late evening workout during their stay.

About Hexham and Northumberland

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Hexham is one of the most idyllic areas in Northumberland. With stunning feats of architecture, peaceful stretches of green and a long and interesting history, the area is one of England's hidden gems. Explore the town and learn more about its bloody history or take a trip on one of the renowned walking and cycling routes, just minutes from our hotel.



As for Northumberland itself, the area is known for its breathtaking views in its National Park and the North Pennines as well as its calm beaches and market towns. So, if you find yourself wanting to see more, The George Hotel's location between Hexham and Chollerford is a great base for your adventure. Find out more about the local area in our guide.