Job Description

Receptionist - Holt Medical Practice, North Norfolk

36.5 hrs - permanent

Monday 8am-6.30pm

Wednesday 8am-5pm

Thursday 8am- 6.30pm

Friday 8am-6.30pm

The hours will be mainly at Holt but the successful applicant will be required to work at our Melton Constable branch as and when required.

In addition the successful candidate will be required to work Saturdays, covered on a rota basis 08:45 - 13:00 and Tuesday evenings until 8pm.

The Surgery:

We are a large coastal practice with over 14,000 patients and 8 GP Partners, operating out of 3 sites, Holt, Melton Constable and Blakeney. Our main site at Holt is a purpose-built Surgery with a hybrid Pharmacy adjoining it. Although busy, we are a relaxed, welcoming and harmonious Practice.

The Role:

Primary key responsibilities - Receptionist

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Clinically code data on EMIS Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients' healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested

Secondary responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

Partake in audit as directed by the audit lead Support administrative staff, providing cover during staff absences Action incoming emails and correspondence as necessary Scan patient related documentation and attach scanned documents to patients' healthcare records Complete opening and closing procedures in accordance with the duty rota As required support the Prescription Clerk in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Order and monitor stationery supplies Produce, maintain and participate in the receptionist rota for lunch and out of hours cover Deputise for the Reception Manager/Supervisor during periods of absence Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Identify and provide team training where required Support the Reception Manager/Supervisor in producing and maintaining the duty rota Support the practice manager with all Patient Participation Group related matters Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

The Successful Candidate:

Person specification - Receptionist

Qualifications - Desirable

Educated to GCSE level or equivalent

GCSE Mathematics and English (C or above)

AMSPAR Receptionist Qualification

NVQ Level 2 in Health and Social Care

Experience - Desirable

Experience of working with the general public

Experience of administrative duties

Experience of working in a healthcare setting

Skills - Desirable

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Competent in the use of Office and Outlook

EMIS

Effective time management (planning and organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving and analytical skills

Ability to follow policy and procedure

Personal Qualities - Desirable

Polite and confident

Flexible and cooperative

Motivated

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

Job Type: Part-time

Pay: 12.72 per hour

Benefits:

Company pension Free parking On-site parking
Work Location: In person