Job Description

AG Hotels Group is seeking a Receptionist to join our front office team at our

Casa Mere Hotel, Knutsford

.

Greet guests as they arrive, ensuring smooth check in and check out Process guest payments and ensure that all financial transactions are accurate and secure Handle guest complaints or issues promptly and professionally Maintain the front desk area, ensuring it is clean, organized, and presentable Perform audit and ensure the safety and security of guests and the premises Assist the pub team when required by helping with guest service, taking light orders, or supporting bar operations to ensure smooth customer experience across both areas Perform administrative tasks, such as updating guest records Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction Handle emergency situations and follow appropriate procedures Any other task as requested by the Line Manager

Requirements:

Previous experience in a similar role is preferred but not essential Basic computer skills Excellent interpersonal and communication skills Strong customer service orientation Ability to handle multiple tasks and work under pressure Attention to detail and problem-solving skills Availability to day shifts, including weekends and holidays Professional appearance and demeaner

The candidate should be flexible working on weekends and bank holidays.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 35 per week

Benefits:

Employee discount Referral programme
Application question(s):

Are you available to work either the 7:00 AM - 3:00 PM or 3:00 PM - 11:00 PM shifts? Which PMS System you have used in your previous hotel? Do you Drive?
Experience:

Front Office: 2 years (preferred)
Work Location: In person