Job Description

Salary:

27,000 per annum

Closing Date:

31st August 2025


Gough & Kelly are seeking an enthusiastic and proactive Receptionist to join our team in Leeds. In this pivotal front-of-house role, you'll be the first point of contact.

About the Role:

As the first point of contact for all visitors and callers, the Receptionist plays a key role in upholding the professional image. Acting as a true ambassador for the company, you will deliver a warm, professional welcome and provide a consistently high standard of customer service to both internal teams and external guests.

Key Responsibilities:

Greet and direct all visitors in a professional, warm, and friendly manner Manage the front desk, acting as the initial point of contact for guests and callers Answer and transfer telephone calls, take messages, and respond to enquiries Handle incoming and outgoing mail and deliveries Maintain a clean, organised, and presentable reception area Support general administrative tasks including filing, photocopying, scanning, and data entry Assist with appointment scheduling and diary management Operate visitor management systems accurately and efficiently Provide support with basic facilities issues by liaising with maintenance or IT as needed Promote and maintain a safe working environment Follow all existing company procedures and policies Undertake any other reasonable duties as required by G&K or our client

What We're Looking For:

We're seeking a motivated and dependable individual who thrives in a fast-paced environment and brings both structure and flexibility to their role. The ideal candidate will be confident, well-organised, and committed to delivering excellent service at all times.

Essential Experience:

Minimum 1 year of experience as a receptionist At least 1 year of customer service experience (face-to-face, by phone, or via email) Confident using Microsoft Office (Word, Excel, Outlook) and internal databases Excellent customer service and interpersonal skills Strong written and verbal communication A positive, professional attitude Punctual, reliable, and well-presented Able to work independently and as part of a team

Why Work for Gough & Kelly?

At Gough & Kelly, we recognise and reward hard work and dedication. Our benefits include:


Enhanced sick pay 24 days holiday (with service), plus 8 bank holidays Employee Assistance Programme (EAP) Private Healthcare and Employee Benefits Programme (with length of service) Ongoing training and development opportunities Access to the latest security technology Pension scheme Cycle to Work scheme Regular staff social events

About Us:

Gough & Kelly are a leading provider of security solutions across Yorkshire and beyond. We pride ourselves on our professionalism, innovation, and inclusive working culture.



We are proud to be an equal opportunities employer and are committed to promoting diversity and equality across all areas of our business.