Job Description

Part-time Receptionist

HPB Duloe Manor

We are looking for a part time Receptionist to join our friendly team for this exclusive self-catering complex of 40 properties and associated facilities. The successful candidate will be responsible for welcoming our guests, providing a professional and friendly service to them throughout their stay, sharing local knowledge of the surrounding area to enhance their holiday experience.

Hours: 9am - 5pm Working Mondays & Fridays

(Possible extra shifts available to cover staff and school holidays).

Rate of pay 12.60 per hour

Training will be provided, however experience in a Receptionist role would be preferred.

Your role:

Welcoming guests on arrival & provide a friendly supportive service during their stay

Providing information and support on local area, places to visit & making bookings

Liaise with other departments to manage issues raised by guests

Maintain & update Property Information folders & Site Notice Boards

Daily review of Site Manager booking system

Ordering site materials and stock for on-site shop

Participate in a rota system for the emergency site phone cover outside of normal working hours (bonus scheme in place)

Record accurate billing information for guest and take payment on departure

Supporting the Housekeeping team with daily management of small volumes of internally washed items, keeping back office neat and tidy, and property inspections prior to guests occupying.

To be part of our team you must be able to demonstrate good communication skills both written & verbally, the willingness to provide a high standard of customer care which is professional, friendly and appropriate for all generations, be enthusiastic, hardworking, take real pride in your work and a zest for working with others to create an amazing holiday experience for our guests.

This is a permanent position with

fantastic job security

with

fixed contracted hours

and

generous holiday entitlement

. Any bank holidays worked are paid at

DOUBLE time

and Duloe Manor is operational all year round.

Duloe Manor prides itself on high standards and service excellence. To achieve this, employees are required to demonstrate high levels of team working and flexibility in their job role, you may therefore be required to perform any additional or other functions that the Site Manager considers necessary from time to time.

For a job description or an informal chat about the role please contact the Site Manager Kellie Allan on 01503 263861 - dmmanager@hpb.co.uk

12.60 per hour

www.hpb-duloemanor.co.uk

Job Types: Part-time, Permanent

Pay: 12.60 per hour

Expected hours: 15 per week

Benefits:

Additional leave Company events Company pension Free parking On-site parking Referral programme
Work Location: In person