Job Description

The role of a Receptionist at Avery Healthcare is to provide professional, high-quality customer service as the first point of contact within the home, as well as providing a range of administrative services. The successful candidate will live the organization's values of caring, support, honesty, respect, and accountability in all they do.
Main duties of the job
As a Receptionist, your responsibilities will include answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff, and recording messages accordingly. You will also be responsible for completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager. Additionally, you will be tasked with maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
About us
Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. They are passionate about creating meaningful experiences for their residents and employees alike, offering exceptional care across their growing network of over 100 homes. Avery believes that the later years of life should be as enriching as any other, and they are committed to building a supportive and inspiring environment where employees feel valued and empowered every day.
Details
Date posted
28 December 2025
Pay scheme
Other
Salary
12.23 a year
Contract
Permanent
Working pattern
Full-time
Reference number
1447627329
Job locations
Avery Healthcare
Littleover
DE23 6DL
Job description
Job responsibilities
Package Description:
Shift details; Mon-Sun- 0800-1830 on a rostered basis
At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Middleton Lodge Care Home in Derby. If this sounds like the place for you, wed love to hear from you!
ABOUT THE ROLE
Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.
Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs. Job description
Job responsibilities
Package Description:
Shift details; Mon-Sun- 0800-1830 on a rostered basis
At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Middleton Lodge Care Home in Derby. If this sounds like the place for you, wed love to hear from you!
ABOUT THE ROLE
Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.
Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Person Specification
Qualifications
Essential

• To be successful in this role, you must have excellent communication skills, both verbal and written, and be confident in using computers. You should also have a positive, friendly, and welcoming attitude, as well as previous exposure to problem-solving and client complaints.

Person Specification
Qualifications
Essential

• To be successful in this role, you must have excellent communication skills, both verbal and written, and be confident in using computers. You should also have a positive, friendly, and welcoming attitude, as well as previous exposure to problem-solving and client complaints.

Skills Required