Job Description

Millbrook Medical Centre is a busy Practice based in Knowsley over two sites within Kirkby.We are looking for a Receptionist to join our busy, friendly, hardworking and forward-thinking team to cover maternity leave. This is a part time role for 18 hours per week.The ideal candidate will have previous experience working as a Receptionist within General Practice, have excellent customer service and communication skills and be able to work both as part of a team and alone.Purpose of the role:To assist and direct patients in accessing the appropriate service/healthcare professional in a courteous and efficient way.To offer assistance to the team and project a positive image to visitors, either in person/online/phone.To provide general administrative support to the Practice Manager, Doctors and Health Professionals, involving word processing with general clerical work over two sites.Main duties of the jobDuties and responsibilities have been listed separately. The full job description and job requirements are attached to this advertisement.Duties and responsibilitiesKnowledge of EMIS web desirable but not essentialProcessing/issuing of prescriptionsMaintaining our appointment systemProcessing requests for appointments, visits and consultations and ensuring callers are directed to the appropriate professionalAdmin duties - scanning, completing tasks and summarising patient medical recordsComputer data entry/data allocation and collationInitiating contact with/responding to requests from patients/othersFiling and retrieving paperworkKeeping patient areas tidy and free from obstructionsAbout usMillbrook Medical Centre is one of the Knowsley's leading providers of primary and community health care. Established in 1953, we deliver a comprehensive Primary Care Service. Millbrook Medical Centre believes strongly in patient centred General Practice to our population of 12,200 patients based across two sites in the town of Kirkby.We are an innovative and dynamic training Practice. We are high QOF achievers and we are looking for a highly skilled staff who share our values of Fairness, Empathy and Gratitude.We are looking for a Receptionist who can effectively support our team .Date posted28 April 2025Pay schemeOtherSalaryxc2xa312.60 an hourContractPermanentWorking patternPart-timeReference numberA2658-25-0001Job locationsSouthdene Primary CareBewley DriveLiverpoolL32 9PFTower Hill Health CentreEbony WayKirkbyLiverpoolL33 1XTJob descriptionJob responsibilitiesJob Summary:( attached)Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.To provide general secretarial support to the practice manager, doctors and health professionals, involving word processing with general clerical work over two sites.The practice is moving towards becoming a paper-light environment, and the main responsibilities of the post-holder will be to summarise and read code relevant information from patients clinical records, hospital correspondence and other sources into the practice computer system, working strictly in accordance with the practice notes summarising and read code protocols.Job Responsibilities:Ensure an effective and efficient reception service is provided to patients and any other visitors to the practiceDeal with all general enquiries, explain procedures and make new and follow-up appointments.Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Enter requests for home visits onto the home visit screen, ensuring to carefully record all relevant details and referring to duty doctor where necessary.Action repeat prescription requests and ensure that they are ready for collection by the patient or courier within 48 hours, either on the computer or manually, ensuring all CONTROLLED DRUGS are accounted for, and signed for by patient or courierAdvise patients of relevant charges for private services, accept payment and issue receiptsEnter patient information on to the computer as required.Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients.Ensure that all new patients are registered onto the computer system promptly and accuratelyUndertake any other additional duties appropriate to the post as requested by the partners or the practice manager.Alert Doctors on duty of any urgent alerts received by email or post.Any other duties within the business needs. Job descriptionJob responsibilitiesJob Summary:( attached)Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.To provide general secretarial support to the practice manager, doctors and health professionals, involving word processing with general clerical work over two sites.The practice is moving towards becoming a paper-light environment, and the main responsibilities of the post-holder will be to summarise and read code relevant information from patients clinical records, hospital correspondence and other sources into the practice computer system, working strictly in accordance with the practice notes summarising and read code protocols.Job Responsibilities:Ensure an effective and efficient reception service is provided to patients and any other visitors to the practiceDeal with all general enquiries, explain procedures and make new and follow-up appointments.Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Enter requests for home visits onto the home visit screen, ensuring to carefully record all relevant details and referring to duty doctor where necessary.Action repeat prescription requests and ensure that they are ready for collection by the patient or courier within 48 hours, either on the computer or manually, ensuring all CONTROLLED DRUGS are accounted for, and signed for by patient or courierAdvise patients of relevant charges for private services, accept payment and issue receiptsEnter patient information on to the computer as required.Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients.Ensure that all new patients are registered onto the computer system promptly and accuratelyUndertake any other additional duties appropriate to the post as requested by the partners or the practice manager.Alert Doctors on duty of any urgent alerts received by email or post.Any other duties within the business needs.Person SpecificationQualificationsEssential

• GCSE grade A to C in English and Maths. Good IT skills.

• Qualified to NVQ Level 2 in Health and Social Care.
• Trained in EMIS.
• IT qualification - ECDL or Clait.

• Experience of working within general practice, preferably in a Care Navigation/Receptionist role.
• Good communication and interpersonal skills.
• Good telephone manner.

• Experience of dealing with vulnerable patients within primary care.

• GCSE grade A to C in English and Maths. Good IT skills.

• Qualified to NVQ Level 2 in Health and Social Care.
• Trained in EMIS.
• IT qualification - ECDL or Clait.

• Experience of working within general practice, preferably in a Care Navigation/Receptionist role.
• Good communication and interpersonal skills.
• Good telephone manner.

• Experience of dealing with vulnerable patients within primary care.

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