Job Description

Your role will involve supporting the administrative services manager in the day to day

running of the administrative service.

The Administration Coordinator is the first point of contact for patients and visitors who are

referred or admitted to the Accident & Emergency Department or who may be seeking

information on patients who are in the main hospital.

A key part to this role will be to ensure an excellent level of customer service and

attention to detail is delivered throughout the team.

This role provides the administration/clerical function for the department as well as the

Trust. This includes the electronic admission and discharge of patients treated.

The post holder will be available to work a 24 hour rotational shift pattern, with the

appropriate breaks.

The role of the Administration Coordinator includes the accurate and timely input of the

clinical data into the Cerner system.

The post holder will adhere to Trust policy with regards to the sensitive information that

patients are providing and the sensitive information held with regards to them.

The post holder will work at any of the Trust's sites however this will in the main be at

Ealing Hospital.

The post holder will be expected to work across the UTC and ED floor providing

admonitive support.

The Administration Coordinator is required to work flexibly within the post to achieve the

role outcome



Work as part of a team.

Work flexibly across both ED and UTC to ensure administration rotas are optimized. Provide and receive routine information with regards to patients (for example from

GPs) requiring tact and discretion, using persuasive skills with awareness of the

Trust and Caldicott guidelines.

Deal with enquiries from patients, medical staff and the general public in a

professional and co-operative manner.

Have a professional telephone manner toward patients/relatives and other staff

members.

Maintain the confidentiality of information about patients, staff and health service

businesses in accordance with Trust Confidentiality Policy and the Data Protection

Act.

The Administration Coordinator will from time to time be the first point of contact

when dealing with bereaved family and friends, this will require a great deal of

discretion, tact and compassion.

The Administration Coordinators are exposed to distressing information with

regards to complex clinical conditions and treatments carried out on the patients



London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.



Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital:

home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

St Mark's Hospital:

an internationally renowned specialist centre for bowel disease

Ealing Hospital:

a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

Central Middlesex Hospital:

our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.



We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.



To view the main responsibility, please see the attached the and Person Specification.